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Bug #5295

Lousy Response Time and sporadic timeouts

Added by scott voth over 3 years ago. Updated over 3 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
-
Category name:
Server
Target version:
Start date:
2016-03-06
Due date:
% Done:

0%

Estimated time:

Description

At the risk of sounding like a broken record - Sunday afternoon from 3PM - 6:30PM - sporadic timeouts and waits to save pages - comes and goes - sometimes response time is great, other times over 1 minute to save or else a timeout. Same as last weekend. I think this needs to be addressed - not a very user friendly experience. Is this a weekend thing? It was pretty slow yesterday too - I had timeouts - but not as bad as today.

History

#1 Updated by Matt Gold over 3 years ago

Thanks, Scott. I will follow up with IT

#2 Updated by Boone Gorges over 3 years ago

  • Status changed from New to Resolved
  • Target version set to Not tracked

We're continuing to talk to IT about this. As this particular case is cleared up, I'm going to close the ticket. Please do open another one if the problem arises again!

#3 Updated by Matt Gold over 3 years ago

Hi Scott,

Also, for future reports, please provide:

URL
Exact Date / Time
OS issues (visit supportdetails.com )
Description of issues encountered

Many thanks!

#4 Updated by Matt Gold over 3 years ago

Hi Scott,

Here is the updated info IT requests:

Please send:

  • the web site and/or page that the user was having problem with
  • the time (hour and minute) of the incident
  • the IP from which the user is coming from (http://whatismyipaddress.com)
  • the browers type and version that the user used
  • a detailed description of the problem/incident

I've added this to a document here - https://redmine.gc.cuny.edu/documents/118

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