Bug #5993


Custom Domain on Commons --

Added by Marilynn Johnson over 7 years ago. Updated over 6 years ago.

Priority name:
Category name:
Domain Mapping
Target version:
Start date:
Due date:
% Done:


Estimated time:
Deployment actions:


Hi Commons Team!

I recently purchased a domain name,, on and I was hoping to be able to map my site to that address. Two years ago I did something similar with the site. The ticket from that request is here:

Based on the feedback I got last time it looks like the steps are:
1) You request IT to configure things on their end
2) I configure things on the side
3) You finalize things on the Commons end

Assuming this is all still the same procedure, can you please make the necessary request to IT? If things have changed please let me know what the next step will be instead.

Thanks very much!

Actions #1

Updated by Boone Gorges over 7 years ago

  • Category name set to Domain Mapping
  • Status changed from New to In Progress
  • Assignee set to Boone Gorges
  • Target version set to Not tracked

Thanks for the details, Marilynn! I've initiated the process with IT and will update you when the domain is available.

Actions #2

Updated by Boone Gorges over 7 years ago

Hi Marilynn - This is ready to go on the Commons end. Please follow the DNS-related steps here (step 2), and let me know when you've finished. Then I'll complete the process.

Actions #3

Updated by Marilynn Johnson about 7 years ago

Hi Boone, Thanks for setting this up on the Commons end and sending the DNS steps. I finally got around to trying to set up the domain mapping on I had a go at it but I am not sure if it was successful. Can you please let me know if it looks like it worked from your end? If not I'll keep trying to figure out what I need to change on the site. Thanks!

Actions #4

Updated by Boone Gorges about 7 years ago

  • Status changed from In Progress to Reporter Feedback

Hi Marilynn - Public DNS records are suggesting that your A records are still pointing toward, and that there's no CNAME registered with the domain.

I assume you followed this guide from Gandi?

Actions #5

Updated by Boone Gorges over 6 years ago

  • Status changed from Reporter Feedback to Abandoned

Hi Marilynn - It looks like the domain is still parked at If you decide you'd like to move forward with mapping the domain to your Commons site, please feel free to re-open this ticket after having a look at the DNS help article I linked above. Thanks!


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