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Bug #6178

closed

Social Sharing via JetPack Not Working

Added by scott voth almost 6 years ago. Updated over 5 years ago.

Status:
Rejected
Priority name:
Normal
Assignee:
Category name:
WordPress Plugins
Target version:
-
Start date:
2016-10-09
Due date:
% Done:

0%

Estimated time:

Description

Member Courtney D reports that social sites (i.e. Facebook, Twitter) are not reflecting the posts published on http://gcees.commons.gc.cuny.edu/. This has been going on for several weeks. The site is using JetPack's "Publicize" feature. See settings, attached.


Files

Actions #1

Updated by Matt Gold almost 6 years ago

  • Status changed from New to Assigned
  • Assignee set to Boone Gorges
Actions #2

Updated by Boone Gorges almost 6 years ago

  • Assignee changed from Boone Gorges to Daniel Jones
  • Target version set to 1.9.31

Dan, could you have a look? On the production site, set up Jetpack Publicize with a dummy Twitter account, and see if posts are going through as you'd expect. Thanks!

Actions #3

Updated by Boone Gorges almost 6 years ago

  • Target version changed from 1.9.31 to 1.9.32
Actions #4

Updated by scott voth almost 6 years ago

Hi - Courtney is asking when this can be fixed. She is still facing issues.

Actions #5

Updated by Daniel Jones almost 6 years ago

Sorry this got by me! I just tested it and it worked fine for me.

It might be worth asking her to look at the "Publicize" section for her posts as she's posting them (in the "Publish" section at the top of the post edit screen) and make sure that the services she wants to share the posts on are selected. This has to be done before the posts are published. In my case it was automatically selected, so I doubt this is the problem, but it's still worth checking I think.

Actions #6

Updated by Boone Gorges almost 6 years ago

  • Target version changed from 1.9.32 to 1.10
Actions #7

Updated by Boone Gorges almost 6 years ago

  • Target version changed from 1.10 to 1.10.1
Actions #8

Updated by Daniel Jones almost 6 years ago

Just wanted to follow up here - Scott were you able to follow up with this user?

Actions #9

Updated by Boone Gorges almost 6 years ago

  • Target version changed from 1.10.1 to 1.10.2
Actions #10

Updated by Boone Gorges over 5 years ago

  • Target version changed from 1.10.2 to 1.10.3
Actions #11

Updated by Marilyn Weber over 5 years ago

This user is back in touch. What should I tell her? Thanks!

Actions #12

Updated by Boone Gorges over 5 years ago

  • Assignee changed from Daniel Jones to Boone Gorges

Hi Marilyn - Please apologize for the delay, and tell her that the lead developer will look into the issue within the next 24 hours.

Actions #13

Updated by Daniel Jones over 5 years ago

Hey sorry - Did you see my earlier message about the question to ask her about the settings on her posts, and not just the overall plugin settings? I didn't hear back after posting that here or following up.

Actions #14

Updated by Marilyn Weber over 5 years ago

And I forwarded Daniel's suggestion. She replied that "you can see that I did that already. see attached."

Actions #15

Updated by Marilyn Weber over 5 years ago

Boone, will tell her. Daniel, sorry I didn't see your 9 minute ago reply when I posted 1 minute ago.

Actions #16

Updated by Daniel Jones over 5 years ago

Oh okay - I'm not sure of the best way to explain it to her, but the settings I was referring to aren't reflected on that screenshot she attached. They're connected to each individual post's edit screen.

Actions #17

Updated by Boone Gorges over 5 years ago

Hi all - Based on Dan's comments above, I looked more closely into the situation. It appears that the site is not connected to a wordpress.com account, which means that the Publicize tools aren't available. See the note near the top of https://gcees.commons.gc.cuny.edu/wp-admin/options-general.php?page=sharing&action=error&publicize_error=unknown_user.

It does appear from an earlier screenshot that the wordpress.com sync may have worked at one time. At this time, I'm unsure how the two would have become unlinked. For the time being, I'd like to focus on getting things working again. Marilyn, could you please ask the user to follow the instructions on the linked page, to get Publicize working again? And then, during the posting process, be sure that the correct "Publicize" options (in the Publish meta box) are selected.

Actions #18

Updated by Marilyn Weber over 5 years ago

She writes "Isn't my commons account the wordpress account?"

I'm guessing not, right? She should sign up for a wordpress.com site using the same email address as her CAC account?

Actions #19

Updated by Boone Gorges over 5 years ago

Correct. In order to use the Jetpack features, she'll have to create a wordpress.com account, and link it to her Commons site. https://jetpack.com/support/connect-to-wordpress-com/ is a helpful guide.

Actions #20

Updated by Boone Gorges over 5 years ago

  • Target version changed from 1.10.3 to 1.10.4
Actions #21

Updated by Boone Gorges over 5 years ago

  • Target version changed from 1.10.4 to 1.10.5
Actions #22

Updated by Boone Gorges over 5 years ago

  • Target version changed from 1.10.5 to 1.10.6
Actions #23

Updated by Boone Gorges over 5 years ago

  • Target version changed from 1.10.6 to 1.10.7
Actions #24

Updated by Boone Gorges over 5 years ago

  • Target version changed from 1.10.7 to 1.10.8
Actions #25

Updated by Boone Gorges over 5 years ago

  • Target version changed from 1.10.8 to 1.10.9
Actions #26

Updated by Boone Gorges over 5 years ago

  • Target version changed from 1.10.9 to 1.10.10
Actions #27

Updated by Boone Gorges over 5 years ago

  • Target version changed from 1.10.10 to 1.10.11
Actions #28

Updated by Boone Gorges over 5 years ago

  • Target version changed from 1.10.11 to 1.10.12
Actions #29

Updated by Boone Gorges over 5 years ago

  • Target version changed from 1.10.12 to 1.10.13
Actions #30

Updated by Boone Gorges over 5 years ago

  • Target version changed from 1.10.13 to 1.10.14
Actions #31

Updated by Daniel Jones over 5 years ago

Hey Marilyn - have you had any word from the person who reported this issue?

Actions #32

Updated by Boone Gorges over 5 years ago

  • Target version changed from 1.10.14 to 1.10.15
Actions #33

Updated by Boone Gorges over 5 years ago

  • Target version changed from 1.10.15 to 1.10.16
Actions #34

Updated by Boone Gorges over 5 years ago

  • Target version changed from 1.10.16 to 1.10.17
Actions #35

Updated by Boone Gorges over 5 years ago

  • Target version changed from 1.10.17 to 1.10.18
Actions #36

Updated by Boone Gorges over 5 years ago

  • Status changed from Assigned to Rejected
  • Target version deleted (1.10.18)

I'm going to close this ticket due to lack of reporter feedback (tired of punting!). Marilyn, if you hear back, please feel free to reopen with details. Thank you!

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