Support #6992
closedUser cannot activate account
0%
Description
Tried but could not activate a user who reported a problem signing up for a new account. please see attached screenshot
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Related issues
Updated by Matt Gold almost 8 years ago
- Priority name changed from Normal to High
Boone -- any chance you can look at this today? The user is saying that the activation key isn't working for him. I'd like to activate him manually but can't do that at the moment
Updated by Boone Gorges almost 8 years ago
- Status changed from Assigned to Reporter Feedback
It's failing because there is an existing user dhalle with the email address dhalle@gc.cuny.edu, also belonging to a David Halle. The other account was created in 2011, and can be accessed via the password-reset mechanism. I assume it's the same person?
If there's a bug here, it's that the registration process allowed the user to sign up using this email/login. Unconfirmed is working properly.
Updated by Matt Gold almost 8 years ago
Got it! thanks so much, Boone -- I appreciate your looking at this quickly.
Marilyn, can you please inform David of this?
Boone -- letting users know that they already have an account registered on the system isn't a bad idea, as this situation is not completely uncommon.
Updated by Boone Gorges almost 8 years ago
- Related to Bug #6998: Registration does not reject duplicate email addresses added
Updated by Boone Gorges almost 8 years ago
- Tracker changed from Bug to Support
- Subject changed from Problem with uncomfirmed plugin to User cannot activate account
- Target version set to Not tracked
I've created #6998 to track the registration bug.
Updated by Matt Gold almost 8 years ago
- Status changed from Reporter Feedback to Resolved
great --thanks, Boone