User cannot activate account
Tried but could not activate a user who reported a problem signing up for a new account. please see attached screenshot
#3 Updated by Boone Gorges over 2 years ago
- Status changed from Assigned to Reporter Feedback
It's failing because there is an existing user dhalle with the email address firstname.lastname@example.org, also belonging to a David Halle. The other account was created in 2011, and can be accessed via the password-reset mechanism. I assume it's the same person?
If there's a bug here, it's that the registration process allowed the user to sign up using this email/login. Unconfirmed is working properly.
#4 Updated by Matt Gold over 2 years ago
Got it! thanks so much, Boone -- I appreciate your looking at this quickly.
Marilyn, can you please inform David of this?
Boone -- letting users know that they already have an account registered on the system isn't a bad idea, as this situation is not completely uncommon.