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Bug #8200

Announcements has disappeared

Added by Marilyn Weber almost 2 years ago. Updated almost 2 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Category name:
Groups (misc)
Target version:
Start date:
2017-05-25
Due date:
% Done:

0%

Estimated time:

Description

Two Zendesk users - including Lizzie Macauley - report that the Announcements tool has disappeared from Groups.

I don't see it either. Boone, do you?


Related issues

Related to CUNY Academic Commons - Feature #3175: Replace Announcements with a force-email option on new forum postsResolved2014-04-25

History

#1 Updated by Boone Gorges almost 2 years ago

  • Priority name changed from Urgent to Normal
  • Target version set to Not tracked

This feature was removed as part of the 1.11 release, and replaced with a force-email option when creating a new forum post. See #3175.

I guess we need some user-facing documentation of the change? Pinging Scott and Steve for ideas.

#2 Updated by Boone Gorges almost 2 years ago

  • Related to Feature #3175: Replace Announcements with a force-email option on new forum posts added

#3 Updated by Marilyn Weber almost 2 years ago

This is 100% clear, and I have notified the users and am writing up documentation.

But I am now having a problem. I sent an announcement as the admin of a group, but I'm not receiving the email (under my separate user name and password). As the group user I can see it in the forum, but it's been 20 minutes and I don't have an email. Is it supposed to be immediate?

Thanks!

#4 Updated by Boone Gorges almost 2 years ago

Yes, it should be immediate. I've just tested the feature and it appears to work fine, so I'm not sure what may be going on. To be clear, here's what I've done:

1. Group has two members, A and B. A is an admin. B is a regular member, and has subscription level "No Email" for the group.
2. As user A, go to group > Forum
3. Scroll to bottom, write a post. Check the "Send an email about this topic to all members" checkbox
4. Hit Submit
5. B gets an email about the post

Does this match what you've tested? If not, what did you do? If so, have you checked your spam folders?

#5 Updated by Marilyn Weber almost 2 years ago

It arrived, but took 45 minutes. I assume the GC servers are slow.

I created a Help page for it - https://help.commons.gc.cuny.edu/making-announcement-group-administer/

#6 Updated by Matt Gold almost 2 years ago

thanks, Marilyn!!

#7 Updated by Boone Gorges almost 2 years ago

  • Status changed from New to Resolved

Weird about the delay! But thanks so much for making the Help page.

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