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Bug #8412

closed

Unable to upload media files

Added by Luke Waltzer over 7 years ago. Updated over 7 years ago.

Status:
Resolved
Priority name:
Urgent
Assignee:
Raymond Hoh
Category name:
Server
Target version:
Not tracked
Start date:
2017-07-17
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

When uploading media to https://tcunysummer.commons.gc.cuny.edu/ I'm getting a "Missing a temporary folder" error. Screenshot attached. Noticed at same time as https://redmine.gc.cuny.edu/issues/8411.

Tested across browsers, on multiple subdomains.

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Screen Shot 2017-07-17 at 12.51.00 PM.png (655 KB) Screen Shot 2017-07-17 at 12.51.00 PM.png Chrome Luke Waltzer, 2017-07-17 12:53 PM
Screen Shot 2017-07-17 at 12.53.47 PM.png (261 KB) Screen Shot 2017-07-17 at 12.53.47 PM.png Safari Luke Waltzer, 2017-07-17 12:54 PM
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 #1

Updated by Boone Gorges over 7 years ago

  • Assignee set to Raymond Hoh

Ray, I just looped you in on a conversation with Lihua about this and #8411, #8410. I will be at a computer only sporadically this afternoon. If you're able to follow up on any response, could you do so, please?

For this issue, see https://stackoverflow.com/questions/14235871/missing-a-temporary-folder. I started to debug by looking at php.ini settings on lw3a, but I was unable to connect to that server.

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 #2

Updated by Raymond Hoh over 7 years ago

I'm able to SSH into ldv1.

Looking at the php.ini file, the upload_tmp_dir parameter has been commented out. I'll let Lihua know about this.

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 #3

Updated by Boone Gorges over 7 years ago

  • Category name set to Server
  • Status changed from New to Resolved
  • Target version set to Not tracked

This appears to have been linked to disk space on the active web node. For the moment, the active node has been switched, and the package generating the large files exhausting disk space (awstats) has been disabled. IT is looking into a more sustainable setup, but for now, this issue appears to be resolved.

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