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Bug #9095

Email notifications of events may not be going out

Added by Matt Gold over 4 years ago. Updated over 4 years ago.

Status:
Rejected
Priority name:
Normal
Assignee:
Category name:
Email Notifications
Target version:
-
Start date:
2018-01-18
Due date:
% Done:

0%

Estimated time:

Description

When I logged into the CAC today, I saw in My Commons that someone had created events in one of my groups. But I had not received notifications. My email status for the group in question ( https://commons.gc.cuny.edu/groups/gc-events-and-workshops/events/ ) is "All Email." Can you please check to ensure that email notifications for calendar events are working as they should?

Screen Shot 2018-01-19 at 9.43.20 AM.png (147 KB) Screen Shot 2018-01-19 at 9.43.20 AM.png activity feed items from My Commons Matt Gold, 2018-01-19 09:44 AM
Screen Shot 2018-01-19 at 9.44.35 AM.png (78.2 KB) Screen Shot 2018-01-19 at 9.44.35 AM.png email subscription Matt Gold, 2018-01-19 09:44 AM
Screen Shot 2018-01-19 at 9.44.43 AM.png (165 KB) Screen Shot 2018-01-19 at 9.44.43 AM.png individual event posting Matt Gold, 2018-01-19 09:45 AM

History

#1 Updated by Raymond Hoh over 4 years ago

I believe Boone wrote the email module for the BP Event Organiser plugin, so I might not be the best person to ask.

However, if the event was connected to multiple groups, you should have received one email about the event. It might not have been from the GC Events and Workshops group though, but from another group. Can you verify?

Can you also copy the event link and list your subscription level of the group(s) that are connected to that event?

I will do some testing tomorrow, but it's getting a little late over here.

#2 Updated by Matt Gold over 4 years ago

No worries! Let's regroup tomorrow.

#3 Updated by Matt Gold over 4 years ago

Okay -- I've made Boone a watcher here.

I do not think the events were posted to multiple groups. here is a link to the event -- https://commons.gc.cuny.edu/groups/gc-events-and-workshops/events/itp-skills-lab-data-visualization-2-2/ and I've attached a screenshot of activity items posted to My Commons

My subscription to GC Events and Workshops is "All Email"

#4 Updated by Boone Gorges over 4 years ago

I just tested new event creation, and "All Email" notifications are working in general.

There's a "Silent" checkbox when creating events. When checked, the activity item is created, but GES notifications are suppressed. https://github.com/cuny-academic-commons/bp-event-organiser/blob/d3bd473b5d72e8a75384f44ae4cde8c5cdf7bc72/includes/group.php#L907. My guess is that the user creating the events checked this box. We don't keep any record of whether the box was checked, but we could verify by asking the user. Matt, do you want to follow up?

#5 Updated by Matt Gold over 4 years ago

  • Status changed from Assigned to Rejected

False alarm -- the user did indeed check the "silent" option -- which, knowing me, I probably advocated for creating. At any rate, sorry for the bother

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