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Bug #10260

closed

bad activation email

Added by Marilyn Weber about 4 years ago. Updated about 4 years ago.

Status:
Rejected
Priority name:
Normal
Assignee:
-
Category name:
-
Target version:
-
Start date:
2018-08-29
Due date:
% Done:

0%

Estimated time:

Description

Elliott Jun () writes:

I just went through the process of signing up for a CUNY commons account and I received an activation email with no links or information. I've attached a screenshot of the email below and would appreciate any help with what to do since I need to access my course.


Files

bad activation email.JPG (46.4 KB) bad activation email.JPG Marilyn Weber, 2018-08-29 04:14 PM

Related issues

Related to CUNY Academic Commons - Support #10245: Placeholders in action emails (activation, password reset) not being properly swappedResolvedRaymond Hoh2018-08-28

Actions
Actions #1

Updated by Boone Gorges about 4 years ago

  • Related to Support #10245: Placeholders in action emails (activation, password reset) not being properly swapped added
Actions #2

Updated by Boone Gorges about 4 years ago

This the same as #10245. Please feel free to manually activate the account.

Actions #3

Updated by Marilyn Weber about 4 years ago

Thanks, done!

Actions #4

Updated by Raymond Hoh about 4 years ago

I cannot duplicate this bug locally. Let me try cdev.

Actions #5

Updated by Raymond Hoh about 4 years ago

I cannot duplicate this on cdev. I tried by attempting to register a new account at commons.gc.cuny.edu/register/ and the "Activate your account" email I received correctly shows the email content.

I can try to duplicate the bug on production if necessary.

Actions #6

Updated by Boone Gorges about 4 years ago

Could you please give it a try on production, Ray? There's a small chance that I did something during debugging that would've caused an unparsed email to slip through the cracks for a minute or two.

Actions #7

Updated by Raymond Hoh about 4 years ago

Production is working as well.

Gremlins?

Actions #8

Updated by Boone Gorges about 4 years ago

  • Status changed from New to Rejected

It's likely that I was the gremlin. Let's see if it resurfaces.

Actions #9

Updated by Marilyn Weber about 4 years ago

The user reports that he still can't log in. I clicked activate but perhaps I don't have the authority? He's now not appearing in either All Users or Unconfirmed

Actions #10

Updated by Boone Gorges about 4 years ago

The user elliottjun exists and is activated. (Not all users get roles on the main Commons site - maybe this is the case for those activated via Unconfirmed? - so you won't see them in https://commons.gc.cuny.edu/wp-admin/users.php, only in the Network Admin.) If there's a problem with login, the user should be able to initiate a password reset via the normal procedure.

Actions #11

Updated by Marilyn Weber about 4 years ago

He had to reset his password but he's all set now.

Actions #12

Updated by Boone Gorges about 4 years ago

Thanks, Marilyn.

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