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Support #10273

users combining CF and campus address

Added by Marilyn Weber 9 months ago. Updated 8 months ago.

Status:
Reporter Feedback
Priority name:
Normal
Assignee:
-
Category name:
Registration
Target version:
Start date:
2018-09-02
Due date:
% Done:

0%

Estimated time:

Description

This ticket is similar to https://redmine.gc.cuny.edu/issues/10257 but not the same. Some BMCC students are using an email address that incorrectly places the CF protocol as the prefix, then correctly has @bmcc.cuny.edu as the suffix. Here's an example:

"Natalie registered with   The numbers after the name are what is needed in CUNYFirst. The BMCC email addresses just use ."

So in this case can you change to ?

I don't know if this rule is always true, what BMCC does if they have more than one Natalie Ordonez, e.g.?

History

#1 Updated by Boone Gorges 9 months ago

  • Category name set to Registration
  • Status changed from New to Reporter Feedback
  • Target version set to Not tracked

I've made the change to the user's pending registration. However, the user still would not have received the activation email - presumably, it went out to the incorrect address - so it will need to be resent, or the account activated manually. Marilyn, can I ask you to take over from here?

I don't know if this rule is always true, what BMCC does if they have more than one Natalie Ordonez, e.g.?

That is a good question.

#2 Updated by Marilyn Weber 9 months ago

I added Chris Stein as a watcher here in the hopes he can answer

#3 Updated by Marilyn Weber 9 months ago

The initial Zendesk ticket about this was opened by Sam Sloves, one of the BMCC teaching fellows. He now writes:

"Natalie still does not appear to me.

Based on advice that I got in my summer workshop on starting a common’s site, I was advised by your people to have students sign up, then invite them by name after they had signed up on the commons. When I try to do that for Natalie, I get an error message that there is no such member?

Please advise.

I have 100+ students and I would like to create simple and efficient system for onboarding them."

Boone, you had noted "Not all users get roles on the main Commons site - maybe this is the case for those activated via Unconfirmed? - so you won't see them in https://commons.gc.cuny.edu/wp-admin/users.php, only in the Network Admin" but I'm not sure what to do.

I'm not even sure who to turn to besides you both (Matt and Boone) - Laurie? Tom? Luke?

Happy to take any direction.

#4 Updated by Boone Gorges 9 months ago

The user is registered, but doesn't appear to have logged into the site. As such, the user doesn't show up as "active", and thus doesn't show up when searching in the Invitations modal. Do we want to reconsider this behavior, by showing even users that have not logged into the site? If so, I'd suggest opening a separate feature request ticket to track the issue. In any case, my interpretation of "When I try to do that for Natalie, I get an error message that there is no such member?" is that the instructor is searching in the Invitations modal and not finding a user by the name, and this is the reason.

I have 100+ students and I would like to create simple and efficient system for onboarding them."

As far as the broader issue is concerned, the invitation system was designed to work like this: the instructor enters a list of students, either by searching for existing users or by email address, and the invitation includes invites to join a group and/or a site that's associated with the course. When used in this way, it should be possible for the instructor to invite all users to the course at the same time, whether or not they have already registered for the Commons (or have confirmed their registration, or have logged in for the first time). This instructor is only searching for existing users. If our documentation tells instructors that they should wait for their students to register for the site, and then invite them to join the course, then perhaps the documentation ought to be updated; this is the workflow that used to be required on the Commons, and was part of the motivation for building the new system.

#5 Updated by Matt Gold 9 months ago

Scott and Steve -- please see this thread and Boone's comment here -- https://redmine.gc.cuny.edu/projects/cunyac/activity?from=2018-09-05 . Should we adjust our documentation?

#6 Updated by Marilyn Weber 8 months ago

#7 Updated by Matt Gold 8 months ago

done and activated

#8 Updated by Chris Stein 8 months ago

Sorry, I’m late noticing that you asked for my input. Regarding BMCC Students they will have . If there is more than one with the same name I think the rule is to just start adding 1 to the user name and go up from there.

I have noticed that students are getting confused with the two logins because they are so similar. Also, because they are using their CUNYfirst login to get on Blackboard now it’s understandable if they think they should use that one to create their Commons login.

Faculty inviting the students (instead of asking students to register and then ask to be invited) does seem the best route. If you like I can arrange to sit down with Sam Sloves and see how the process was for him and if there is anything we can learn or adjust from that experience.
Best,
Chris

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