Bug #10789: Forum Posts not generating email notifications - CUNY Academic Commons - CUNY Graduate Center - Project Tracking System

This was my fault. Yesterday morning, I added a clause to some debugging tools so that I would no longer be notified about long-running BPGES send-queue processes. However, there was a mistake in the logic that I introduced, which caused queued items not to be processed.

I've fixed the bug, and triggered a script that is crawling through the unsent notices, and sending them out. I've staggered it a bit, so as not to overwhelm the system (especially the outgoing email system). It should be done within the next hour or so.

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Updated by Matt Gold almost 6 years ago

cool -- thanks, Boone. I'm relieved that they were queued and still available to be sent out!

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Updated by Matt Gold almost 6 years ago

Hi Boone -- FYI -- this post did not generate an email notification during the fix -- https://commons.gc.cuny.edu/groups/ma-in-digital-humanities-cuny-graduate-center/forum/topic/end-of-semester-holiday-party/

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Updated by Boone Gorges almost 6 years ago

This appears to be due to a different cause, since the debug thing described above didn't take place until yesterday morning.

I have opened a ticket on the buddypress-group-email-subscription repo to track this and related issues https://github.com/boonebgorges/buddypress-group-email-subscription/issues/163

I also manually triggered notifications for that specific activity item.

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Updated by Matt Gold almost 6 years ago

Thank you!

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#10

Updated by Anthony Wheeler almost 6 years ago

Hey Boone, I just informed Matt of this: I went to circulate our department holiday party invite to other groups on the CAC and found that email notification was interrupted again. I shared it via web interface on one of the groups and checked the boxes so that it would be shared with multiple groups. It's posted, just no notifications were sent out. I appreciate all of your help working through this issue. Here are the links to the posts:

https://commons.gc.cuny.edu/groups/itp-core-1-fall-2018-520829517/forum/topic/end-of-semester-holiday-party-2/

https://commons.gc.cuny.edu/groups/dhum-70000-introduction-to-digital-humanities/forum/topic/end-of-semester-holiday-party-3/

https://commons.gc.cuny.edu/groups/doing-things-with-novels/forum/topic/end-of-semester-holiday-party-4/

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#11

Updated by Boone Gorges almost 6 years ago

Status changed from Resolved to New
Assignee changed from Raymond Hoh to Boone Gorges
Target version changed from Not tracked to 1.14.2

Anthony, thanks for sharing.

I don't understand why this has started happening all of a sudden, and I'm unsure how to debug root causes. As a stopgap, I've set up a health-check utility of the sort I suggested yesterday. https://github.com/cuny-academic-commons/cac/commit/611388827f93968ae428b258fc7919714bc5144c Every five minutes, the system will check to see if any 'immediate' emails are pending, and if so, it will trigger them to be sent. I'll monitor this in the upcoming days to see what happens.

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#12

Updated by Boone Gorges almost 6 years ago

Status changed from New to Resolved

The "health check" tool that I created seems to have worked to send out the pending notifications. And there doesn't appear to have been any cases since then of activity notifications not being properly sent. So I'm going to close this one out as resolved.

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#13