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Support #11190

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Domain Mapping Request - Kate Culkin

Added by scott voth over 3 years ago. Updated over 3 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Category name:
Domain Mapping
Target version:
-
Start date:
2019-03-04
Due date:
% Done:

0%

Estimated time:

Description

Hi - Can you please request this following mapping:

Commons site = https://wwwl.commons.gc.cuny.edu/ ==> womenwritingwomenslives.org

Kate is doing changes on her side.

Thanks!

Actions #1

Updated by Boone Gorges over 3 years ago

  • Assignee set to Matt Gold

Thanks, Scott. Matt, could you please make the request?

Actions #2

Updated by Matt Gold over 3 years ago

request made

Actions #3

Updated by Matt Gold over 3 years ago

  • Assignee changed from Matt Gold to scott voth

Hi Scott,

From IT:

Before submitting a mapping request please make sure that 1. The domain name actually has a DNS record and 2. The DNS record is pointing to 146.96.128.200.

As far as I see, there is no DNS record for womenwritingwomenslives.org.

There is a DNS record for www.womenwritingwomenslives.org, but it is pointing to 198.105.254.228

Can you check in with Kate on this and also make this check in the future before requesting that I contact IT? thanks. please update this ticket once Kate has adjusted her setttings

Actions #4

Updated by scott voth over 3 years ago

  • Assignee changed from scott voth to Boone Gorges

Hi - I need some help on this - Kate has GoDaddy - Here are the instructions she got from them - https://au.godaddy.com/help/add-a-cname-record-19236

So there are 3 fields to enter - host, points to, and time to live. Initially I asked her to enter host="" and points to commons.gc.cuny.edu. But the UI does not accept "" as host, so I asked her to switch the fields - host = commons.gc.cuny.edu and points to = "@".

How should it be configured?

Actions #5

Updated by scott voth over 3 years ago

Sorry - host = @ is not accepted by Go daddy.

Actions #6

Updated by Boone Gorges over 3 years ago

If I understand https://au.godaddy.com/help/add-a-cname-record-19236 correctly, then:

Host: commons.gc.cuny.edu
Points to: @
TTL: 1 hour (or whatever the default is)

Actions #7

Updated by scott voth over 3 years ago

Okay - thanks. That is what I told her to do. Let me double check with her. Maybe she has a typo or something.

Actions #8

Updated by scott voth over 3 years ago

Hi Boone - It doesn't seem that there are any typos. Kate has set up the CNAME as recommended. Here is Kate's response:

"When I try to visit the site, I am getting the message

www.womenwritingwomenslives.org’s server IP address could not be found.

DNS_PROBE_FINISHED_NXDOMAIN"

Do you think this I​s an issue on the Go Daddy end or the Commons end?"

I don't think there are any typos. I looked at her screenshot and everything looks okay.

Any suggestions?

Actions #9

Updated by scott voth over 3 years ago

I searched past issues and saw this one https://redmine.gc.cuny.edu/issues/3753

Does she need to create an A Record too?

Actions #10

Updated by Boone Gorges over 3 years ago

Sure, that sounds like it's worth a try.

Actions #11

Updated by scott voth over 3 years ago

Hi Boone - Okay, Kate has added an A record host="www" and points to = commons IP address. Can you see if it looks right?

Actions #12

Updated by Boone Gorges over 3 years ago

Hi Scott - I don't see DNS entries for the bare domain, just for www:

https://mxtoolbox.com/SuperTool.aspx?action=a%3awomenwritingwomenslives.org&run=toolpage
https://mxtoolbox.com/SuperTool.aspx?action=a%3awww.womenwritingwomenslives.org&run=toolpage

In the past, Lihua has requested that we only map bare domains to the Commons, with www redirected to the bare domain. This is required for our automated SSL setup.

I believe this means:
1. For the A record, enter @ for the Host instead of www https://www.godaddy.com/help/add-an-a-record-19238
2. If www.women... access is required, create a redirect from www to https://women... https://www.godaddy.com/help/manually-forwarding-or-masking-your-domain-or-subdomain-422

Actions #13

Updated by scott voth over 3 years ago

Hi Boone - Okay she has mapped the bare domain to the commons. Can you look to see if it looks good. I assume she should also have the cname record "@" mapped to the commons as well.

Actions #14

Updated by scott voth over 3 years ago

Hi - If this one is okay, can we ask IT to do the mapping?

Actions #15

Updated by Boone Gorges over 3 years ago

Thanks for your patience as I get back through the Monday queue.

The A record looks like it should work.

Matt, can you please be in touch with Lihua?

Actions #16

Updated by Matt Gold over 3 years ago

this is done!

Actions #17

Updated by scott voth over 3 years ago

Thanks Matt!

Hi Boone - when I go to womenwritingwomenslives.org in Safari I get message that the Commons is down. In other browsers I get message that Kate doesn't have SSL. I looked at the "Let's Encrypt" site, and it seems that GoDaddy does not support it. I don't think it's necessary to pay money for SSL. Can't you get a free certificate? They seem to offer SSL plans at $6.00/month.

Actions #18

Updated by Boone Gorges over 3 years ago

You were seeing the "Commons is down" message because the mapping doesn't work until I've set it up in WordPress. I don't do this until IT sets up the mapping on their end. They now appear to have done so, so I have created the mapping in WP.

I am, however, getting a certificate issue. This suggests there's a configuration issue at the GC. Matt, can you let Lihua know that we're seeing ERR_CERT_COMMON_NAME_INVALID with this domain? Perhaps he has to reload the config after adding the cert.

Actions #19

Updated by Matt Gold over 3 years ago

sure thing

Actions #20

Updated by Boone Gorges over 3 years ago

  • Status changed from New to Resolved

This is finally working (phew).

Actions #21

Updated by scott voth over 3 years ago

  • Status changed from Resolved to Assigned

Hi Boone - I know this was working before. But just got a note from Kate:

"The mapping worked briefly yesterday. Then I started getting the message "Your connection is not private." (Screenshot attached). This happened after I tried to do the forwarding, so I removed it. Now I'm getting the message "This site can't be reached" on Chrome and "Safari can't reach the page . . . server where this page is located can't be reached."

Any ideas?

Actions #22

Updated by Boone Gorges over 3 years ago

Looks to me like the DNS has changed. https://mxtoolbox.com/SuperTool.aspx?action=a%3awomenwritingwomenslives.org&run=toolpage The A record was pointing to the Commons, but now it's not.

Actions #23

Updated by scott voth over 3 years ago

  • Status changed from Assigned to Resolved

Thanks Boone! She's got everything working now.

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