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Bug #11836

closed

Invite and "Claim Key" Confusion

Added by Laurie Hurson almost 5 years ago. Updated almost 5 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
-
Category name:
Onboarding
Target version:
Start date:
2019-09-09
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

Hi All,

A professor has reported confusion when students join the Commons. I am not exactly sure whats going on here...it might be that a student receives an email invite to join a site, clicks the link and registers for the Commons, and then goes back to the original email to try and join the course site? When the student checks their Profile>Invites there is an error message about a "claim key".

I'm not sure if this is a bug and/or how I should explain this situation to the professor. Any insight would be appreciated.

Excerpts from emails with the professor and student below:

Professor email: "So this is the 4th student who has contacted me about this exact issue. I think the invite link just no longer works once they've claimed it but they are all thinking there is something wrong or it didn't work, when it did."

Student email:
Good Evening professor,
I had some concerns regarding the CUNY commons website. I created an account however the invite link provided does not work. I can see this class listed under my "Sites" category which makes me wonder if it worked. I was just wondering if you could verify it for me. I attached the message that pops up when i try activating the invite link.

Screenshot from student email attached


Files

claim key issue.png (637 KB) claim key issue.png Laurie Hurson, 2019-09-09 11:12 AM
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