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Support #12165

two reports of Profile problems

Added by Marilyn Weber almost 2 years ago. Updated almost 2 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Category name:
BuddyPress (misc)
Target version:
Start date:
2019-12-03
Due date:
% Done:

0%

Estimated time:

Description

1) "I logged into the CUNY Academic Commons today and my profile seems to have been completely erased. I am sure that I did not delete it. Can you retrieve my profile?

https://commons.gc.cuny.edu/members/sabinapringle/"

2)"When I try to make changes to my profile, they do not save. I click "ok" and then "save changes" but they immediately disappear, as though I had not typed anything. Any idea why this might be happening?

------------------
Submitted from: https://commons.gc.cuny.edu/members/lkolb/"

"I am typing (not pasting) into the "Reviews" field, a field which I added.

In order to test things, I just tried typing into the "Publications" field, which comes with the profile. The changes do save, in that field."


Related issues

Related to CUNY Academic Commons - Bug #12166: Profile changes not savingAbandoned2019-12-03

History

#1 Updated by Boone Gorges almost 2 years ago

  • Related to Bug #12166: Profile changes not saving added

#2 Updated by Boone Gorges almost 2 years ago

  • Target version set to Not tracked

I've created #12166 to track the second issue.

The first issue is likely due to a bug I uncovered in the course of #12156 yesterday. I am in touch with IT to access backup, and once I have access, I will restore missing data.

#4 Updated by Boone Gorges almost 2 years ago

  • Category name set to BuddyPress (misc)
  • Status changed from New to Reporter Feedback
  • Assignee set to Boone Gorges

Data for sabinapringle has been restored. Can you please follow up with the user?

#5 Updated by Marilyn Weber almost 2 years ago

Sabina Pringle
Today ‪10:34 am‬

Hello Marylin!

I redid it this morning. It took me all of fifteen minutes. :) So no need to try to retrieve. I'm all good.

Sorry to hear about the bug! Godspeed in annihilating it.

#6 Updated by Boone Gorges almost 2 years ago

  • Status changed from Reporter Feedback to Resolved

Thanks, Marilyn.

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