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Bug #12166

Profile changes not saving

Added by Boone Gorges over 1 year ago. Updated over 1 year ago.

Status:
Abandoned
Priority name:
Normal
Assignee:
Category name:
Public Portfolio
Target version:
Start date:
2019-12-03
Due date:
% Done:

0%

Estimated time:

Description

From #12165:

2)"When I try to make changes to my profile, they do not save. I click "ok" and then "save changes" but they immediately disappear, as though I had not typed anything. Any idea why this might be happening?

------------------
Submitted from: https://commons.gc.cuny.edu/members/lkolb/"

"I am typing (not pasting) into the "Reviews" field, a field which I added.

In order to test things, I just tried typing into the "Publications" field, which comes with the profile. The changes do save, in that field."


Related issues

Related to CUNY Academic Commons - Support #11907: more publications problems (in profile)Resolved2019-09-25

Related to CUNY Academic Commons - Support #11811: Content of Publications widget on profile page being erased on saveDuplicate2019-08-30

Related to CUNY Academic Commons - Support #12165: two reports of Profile problemsResolved2019-12-03

History

#1 Updated by Boone Gorges over 1 year ago

  • Related to Support #11907: more publications problems (in profile) added

#2 Updated by Boone Gorges over 1 year ago

  • Related to Support #11811: Content of Publications widget on profile page being erased on save added

#3 Updated by Boone Gorges over 1 year ago

#4 Updated by Boone Gorges over 1 year ago

I'm unable to reproduce the problem in some tests.

I also see that https://commons.gc.cuny.edu/members/lkolb/ has a Reviews section. Maybe this problem cleared itself up?

#5 Updated by Marilyn Weber over 1 year ago

Alas, no. She writes: "Thanks for continuing to look into this. I created the "reviews" category several months ago. The current problem is that I cannot add anything to it, or make changes within it. (I can make the changes, but they do not save)."

#6 Updated by Boone Gorges over 1 year ago

Hm. I was able to do the following:

- Visit https://commons.gc.cuny.edu/members/lkolb/ (as a super admin)
- Click Edit Profile
- Click into the Reviews area, and add some test text
- Click OK to exit edit mode on the Reviews section
- Click Save Changes
- Page reloads with changes applied.

Marilyn, could you please try the steps above as a super admin to see if you can reproduce the user's problem?

For reference, the current text of the field is:

“Pretty sprinkled judgement: The textual chemistry of Shakespeare’s sources.” Review of Dennis McCarthy and June Schlueter, “A Brief Discourse of Rebellion and Rebels” by George North: A newly uncovered manuscript source for Shakespeare’s plays and John Kerrigan Shakespeare’s Originality. The Times Literary Supplement (TLS). January 11, 2019.

where the quoted text links to https://www.the-tls.co.uk/articles/private/pretty-sprinkled-judgement/.

#7 Updated by Marilyn Weber over 1 year ago

Same for me. Perhaps she isn't clicking Save Changes? Will ask.

#8 Updated by Marilyn Weber over 1 year ago

She replies:

"Thanks for this--I did indeed follow these steps. Weirdly, I can save changes in other fields, like "Publications"--but I cannot save them in fields, like "Reviews," that I myself created. I will try a different computer when I have access. It's odd, but it seems like it might be unfixable for now--please don't worry about it more!"

So this seems low priority but still vexing

#9 Updated by Boone Gorges over 1 year ago

Thanks to you and to her for persisting. If it's reproducible, it's probably fixable. If it turns out that the behavior is different on a different browser/OS setup, it'd help narrow down the situation. And if it turns out to have something to do with the specific content she's typing, that'd help too.

#10 Updated by Boone Gorges over 1 year ago

  • Status changed from Reporter Feedback to Abandoned
  • Target version set to Not tracked

In the name of closing out stale tickets, I'm going to close this one. If you hear more reports like this one, let's reopen with details.

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