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Support #12395

comments again being blocked

Added by Marilyn Weber over 1 year ago. Updated over 1 year ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Category name:
Spam/Spam Prevention
Target version:
Start date:
2020-02-11
Due date:
% Done:

0%

Estimated time:

Description

This is related to https://redmine.gc.cuny.edu/issues/11313 (and involves the same student, Danielle from https://redmine.gc.cuny.edu/issues/12363)

"From Danielle Monterroso via Angela Lascala-Gruenewald:

About 1 out of 5 of my students get a "duplicated response" message when they try and comment on the class blog each week. They are unable to post and have to email me their comments instead. Have you been able to figure out what is up from the backend of CUNY Academic Commons? Thanks so much for your help on this!

Angela LaScala-Gruenewald
Graduate Center Teaching Fellow
Hunter College, Sociology"


Related issues

Related to CUNY Academic Commons - Bug #12363: more bbPress problems - now students unable to post either a new thread or a comment Resolved2020-02-03

Related to CUNY Academic Commons - Bug #11313: Overly aggressive spam filtersResolved2019-04-11

History

#1 Updated by Boone Gorges over 1 year ago

  • Assignee set to Raymond Hoh

The content of the error message suggests that this is not, in fact, the same issue as comments being blocked by a spam filter. Instead, they're being blocked because the system thinks that they're duplicates. To diagnose further, we need to know exactly what site/post we're talking about, so that we can examine the content of the comments. If they are indeed the same (like every student answers "Yes" or "No") then we may need to build in some bypass for the duplicate check. If they're not duplicates, then this could be a case where students are double-submitting their comments.

#2 Updated by Raymond Hoh over 1 year ago

  • Related to Bug #12363: more bbPress problems - now students unable to post either a new thread or a comment added

#3 Updated by Raymond Hoh over 1 year ago

  • Related to Bug #11313: Overly aggressive spam filters added

#4 Updated by Raymond Hoh over 1 year ago

  • Category name set to Spam/Spam Prevention

About 1 out of 5 of my students get a "duplicated response" message when they try and comment on the class blog each week.

As I mentioned in #12363:

Whenever Akismet marks a comment as spam, the user isn't aware of this. So the user will continue trying to post the same comment and will therefore receive the duplicate comment message.

Akismet doesn't show the user what happens when a comment is marked as spam, presumably to prevent spammers from knowing anything. But for legitimate users, this isn't a great user experience.

I'm not sure what we can do to make this better. I'll see how hard it is to add some form of notice.


They are unable to post and have to email me their comments instead. Have you been able to figure out what is up from the backend of CUNY Academic Commons? Thanks so much for your help on this!

Today, we've disabled the Akismet comment spam plugin for logged-in users, so if the affected students have Commons user accounts, tell them to login to the Commons and they should be able to post their comments without problems. Please let us know if the site continues to have problems.

If these users do not have Commons accounts, then the spam problem will still occur. To help, I've also activated the "Akismet Spam Notifications" plugin on https://cstspring2020.commons.gc.cuny.edu/, so the instructor should get emails whenever a comment is marked as spam. The instructor should mark legitimate comments as "not spam" to train Akismet about these false positives here:
https://cstspring2020.commons.gc.cuny.edu/wp-admin/edit-comments.php?comment_status=spam

#5 Updated by Boone Gorges over 1 year ago

  • Status changed from New to Resolved
  • Target version set to Not tracked

Closing on the basis of the above. Thanks, Ray.

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