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Bug #12545

closed

Notifications of replies by email not able to be posted

Added by Matt Gold over 4 years ago. Updated over 4 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Raymond Hoh
Category name:
Email Notifications
Target version:
Not tracked
Start date:
2020-03-14
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

Hi Ray --

multiple times today, I've replied by email to a CAC post. The reply has posted, but the system appears to then try to post again, with the result that I get both an email notification of the post and a message saying the reply could not be posted. please let me know whether you need me to send you examples, and thank you for your help

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 #1

Updated by Raymond Hoh over 4 years ago

Yes, please send examples. Are you replying to an email or posting a new topic? Was it the latter?

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 #2

Updated by Raymond Hoh over 4 years ago

Hi Matt,

No need to send examples.

I just checked the RBE log, and it looks like there were some overlapping inbox connections, which caused the replies to be parsed twice.

I've just deactivated RBE and I'm waiting for those connections to lapse before I reactivate RBE to restart the inbox check again.

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 #3

Updated by Matt Gold over 4 years ago

Great. thanks for the speedy assistance!

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 #4

Updated by Boone Gorges over 4 years ago

  • Status changed from Assigned to Resolved
  • Target version set to Not tracked
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