Support #13699

Martin Segal Center site down

Added by Marilyn Weber about 1 year ago. Updated about 1 year ago.

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A long time ago, the GC's Martin Segal Center created a site and then mapped there from the following domains:

All of them point to When I looked at it in November, the site was basically a blank page - no one had done anything on the site since 2018.

Now, their relatively new hire, Andie Lerner would like take over but the site appears as "under maintenance" on the front end, and I cannot fix it even by changing their theme. Looks like they had a custom theme - "MESTC".

Can you change the theme so that they can begin work on it? Thank you!

Related issues

Related to CUNY Academic Commons - Bug #13768: downResolved2021-01-02

Related to CUNY Academic Commons - Support #14344: site downResolved2021-04-17


#1 Updated by Boone Gorges about 1 year ago

  • Assignee set to Raymond Hoh

Thanks, Marilyn. The site should now be accessible again. (It's broken in some other ways, but this is due to some JavaScript and other theme-specific issues.)

Ray, this was being caused by some odd Mercator issues. We've got lots of mapped domains in this case: When this ticket was opened, the first '' mapping was marked 'Active' and the second 'Inactive'. I deactivated the one and activated the other, and the site started to load. I don't know if this is a symptom of a deeper problem, but I wanted to bring it to your attention, as I wasn't certain what "active" meant in this case.

#2 Updated by Marilyn Weber about 1 year ago

I suspect there a quite a few problems here. Will keep you in the loop.

#3 Updated by Marilyn Weber about 1 year ago

Ray, can you add Scott as a watcher on this ticket? Thank you!

#4 Updated by Raymond Hoh about 1 year ago

I've added Scott as a watcher. Marilyn, the site is now resolving as Boone fixed the mapped domain issue. Let us know if Andie needs to provide us with a new theme to use for the site.

Boone, regarding:

I wasn't certain what "active" meant in this case.

The labelling is a misnomer. Active, in our case, means Primary, because we use it to determine the main mapped domain to redirect all other mapped domains from:

As for why the site failed to load for the bare when set as the Active domain vs., it looks like Mercator will prioritize mapped domains with the leading www. over the bare one: Since we have mapped domain entries for both www. and bare domain, Mercator would always return the www. entry.

If we wanted to use the bare domain as Primary, I believe we should remove the mapping entry. I haven't tested this yet. I'm not sure if we want to do that or not.

Looks like this is related to this issue -

#5 Updated by Boone Gorges about 1 year ago

Thanks for the explanation, Ray! Sounds like this is a specific issue to the way that this specific site's domains are mapped, and not a more general issue that'll crop up with Mercator across the Commons.

#6 Updated by Boone Gorges about 1 year ago

  • Status changed from New to Resolved
  • Target version set to Not tracked

#7 Updated by Raymond Hoh about 1 year ago

  • Related to Bug #13768: down added

#8 Updated by Raymond Hoh 9 months ago

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