Bug #14951


Commons down

Added by Matt Gold about 2 years ago. Updated about 2 years ago.

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I emailed Boone about this, but I'm creating this ticket to document the outage

Related issues

Related to CUNY Academic Commons - Bug #14987: Elementor update causes database freeze-upNewBoone Gorges2021-11-23

Actions #1

Updated by Raymond Hoh about 2 years ago

FYI, I noticed the Commons maintenance page was displaying on production just now. At the same time, cdev was functional, but was referencing a stale object cache that I previously reported in #14908.

I ran wp cache flush in WP-CLI and that appears to have fixed things.

Actions #2

Updated by Boone Gorges about 2 years ago

Thanks, Ray.

I was able to determine that the Elementor update was the source of the problem. Here's the original update: and the revert

I looked through the Elementor changeset and I don't understand what could be causing the problem. It's indicative of either (a) some sort of database upgrade/migration, or (b) a self-request loop. But I didn't see anything of that sort in the update.

I couldn't reproduce the problem locally, but I also don't have a full clone of the production site, and even if I did, it doesn't get the traffic of the production site. I'll take more time in the upcoming days to try to make an educated guess at what's going on.

Actions #3

Updated by Boone Gorges about 2 years ago

  • Status changed from Assigned to Resolved
  • Target version set to Not tracked

The site is back up. See #14987 for ongoing discussion.

Actions #4

Updated by Boone Gorges about 2 years ago

  • Related to Bug #14987: Elementor update causes database freeze-up added

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