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Outreach #16862

closed

Student onboarding Refresher Email

Added by Laurie Hurson over 1 year ago. Updated about 1 year ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Category name:
Courses
Target version:
Start date:
2022-09-22
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Run wp-cli commands from comment 8
Copy content from cdev https://commons.gc.cuny.edu/wp-admin/post.php?post=53379&action=edit&classic-editor to production


Description

Hi All,

This semester there were various zen desk support tickets about issues with onboarding students.

We briefly discussed setting up some kind of educational update sent to faculty who create new "teaching" sites and groups. This could be a short email with an overview of how to add students with links directly to documentation. This email could be similar to (but shorter than) the email sent to faculty the first time they create a teaching site/group (Ticket #14777).

This onboarding email would be sent anytime faculty create a new teaching site/group. This aims to provide resources and info about how to add students BEFORE the help desk gets confused emails from students and faculty. I will begin crafting some language and links to documentation.

But, is this email overload? Are there better ways to provide this educational/support info for faculty adding students? Another option: do we want to do this as a wordpress banner in the backend of new "teaching" sites?

Feedback welcome!

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