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Support #17321

closed

audio file problem and request

Added by Marilyn Weber over 1 year ago. Updated about 1 year ago.

Status:
Abandoned
Priority name:
Normal
Assignee:
-
Category name:
-
Target version:
-
Start date:
2022-12-01
Due date:
% Done:

0%

Estimated time:
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Description

From Carolyn Stallard via Zendesk:

I'm an Instructional Designer currently helping a colleague with his Commons site, and he is having a problem opening it on Safari. He has embedded audio files, and they're all showing errors when he opens the site on Safari, but they work fine on Chrome. Is there a way to address this?

Likewise, is there a way to expand the mp3 file size limit for the site in general? One of his audio files is too big.

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Screen Shot 2022-11-30 at 7.05.35 PM.png (829 KB) Screen Shot 2022-11-30 at 7.05.35 PM.png Marilyn Weber, 2022-12-01 06:46 PM
Screen Shot 2022-11-30 at 7.06.09 PM.png (1.04 MB) Screen Shot 2022-11-30 at 7.06.09 PM.png Marilyn Weber, 2022-12-01 06:46 PM
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 #1

Updated by Boone Gorges over 1 year ago

  • Status changed from New to Reporter Feedback

Please ask the user to provide the following:

- The URL of a page where this issue can be indicated
- If possible, a screenshot of the error
- Information about the operating system being used
- The size of the mp3 file the user is trying to upload

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 #3

Updated by Raymond Hoh over 1 year ago

Safari has issues embedding MP3 audio files.

If possible, try to use a more, open audio format like .ogg instead of .mp3 to embed the audio file on the page. There is software to convert audio to .ogg on macOS: https://support.apple.com/en-US/guide/music/musfb0cea9fa/mac. You can also use a browser extension or a website like the following as well: https://audio.online-convert.com/convert-to-ogg.

Likewise, is there a way to expand the mp3 file size limit for the site in general? One of his audio files is too big.

If the audio file is too big, you can reduce the quality of the audio file to around 64kbps in your audio software program and the filesize will be smaller. Usually, the default quality for audio files is around 128kbps or higher.

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 #4

Updated by Raymond Hoh over 1 year ago

It looks like MP3s should work on Safari, so perhaps it could be due to the user's version of Safari that is the issue? We'll know more once we get some additional information that Boone requested.

Also, ignore my comments about .ogg. Although .ogg works in other browsers and is an open format, apparently .ogg does not work in Safari either.

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 #5

Updated by Boone Gorges about 1 year ago

  • Status changed from Reporter Feedback to Abandoned
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