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Bug #17413

closed

Audio will not play on site

Added by Laurie Hurson about 1 year ago. Updated 11 months ago.

Status:
Abandoned
Priority name:
Normal
Assignee:
-
Category name:
-
Target version:
Start date:
2022-12-20
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

Hi All,

We have some folks working on an oral history project here: https://mbkoharchive.commons.gc.cuny.edu/

Most of the audio files work fine but there are a few that wont play. For example on the elder page, most of the files play except "Kevin Dantzler" and "Superintendent Dr. Raymond Sanchez"
here: https://mbkoharchive.commons.gc.cuny.edu/home/

Are you able to investigate if this might be a bug on the site?

The admins have also encountered issue with uploading a 119MB audio file - is there a file size limit in place?

thanks!

Actions #1

Updated by Raymond Hoh about 1 year ago

Hi Laurie,

The Kevin Dantzler audio links to Google Drive, which will not work unless the proper shareable link is generated or a plugin like Google Docs Shortcode is used. I'm guessing this was done due to the filesize being too large? The Raymond Sanchez one works on my end.

Actions #2

Updated by Boone Gorges about 1 year ago

Raymond Sanchez is working for me too.

The Google Drive URL won't work in this format, as Ray notes. You could try it with the shareable link instead - in Drive, go to the 'Share' settings, and change to 'Anyone with the link', then get the link provided by Google Drive. I'm not 100% sure this will work - there may be restrictions in place on the Google end that prevent hotlinking - but it's worth a try.

The admins have also encountered issue with uploading a 119MB audio file - is there a file size limit in place?

The server file upload limit is 128M. If the user is having a hard time with this, perhaps they could share the source file and I could have a look.

Actions #3

Updated by Laurie Hurson about 1 year ago

Hi Ray and Boone,

Thanks so much for taking a look.

I have passed on this info about the google link and I'll ask about getting the source file for the upload.

Actions #4

Updated by Boone Gorges 11 months ago

  • Status changed from New to Reporter Feedback
  • Target version set to Not tracked

Hi Laurie - Any follow-up on this item, or are we OK to close the ticket?

Actions #5

Updated by Laurie Hurson 11 months ago

I never heard any follow up on this from the Commons user so we can close this ticket.

Thanks!

Actions #6

Updated by Boone Gorges 11 months ago

  • Status changed from Reporter Feedback to Abandoned

Thanks!

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