Bug #17413
closedAudio will not play on site
0%
Description
Hi All,
We have some folks working on an oral history project here: https://mbkoharchive.commons.gc.cuny.edu/
Most of the audio files work fine but there are a few that wont play. For example on the elder page, most of the files play except "Kevin Dantzler" and "Superintendent Dr. Raymond Sanchez"
here: https://mbkoharchive.commons.gc.cuny.edu/home/
Are you able to investigate if this might be a bug on the site?
The admins have also encountered issue with uploading a 119MB audio file - is there a file size limit in place?
thanks!
Updated by Raymond Hoh almost 2 years ago
Hi Laurie,
The Kevin Dantzler audio links to Google Drive, which will not work unless the proper shareable link is generated or a plugin like Google Docs Shortcode is used. I'm guessing this was done due to the filesize being too large? The Raymond Sanchez one works on my end.
Updated by Boone Gorges almost 2 years ago
Raymond Sanchez is working for me too.
The Google Drive URL won't work in this format, as Ray notes. You could try it with the shareable link instead - in Drive, go to the 'Share' settings, and change to 'Anyone with the link', then get the link provided by Google Drive. I'm not 100% sure this will work - there may be restrictions in place on the Google end that prevent hotlinking - but it's worth a try.
The admins have also encountered issue with uploading a 119MB audio file - is there a file size limit in place?
The server file upload limit is 128M. If the user is having a hard time with this, perhaps they could share the source file and I could have a look.
Updated by Laurie Hurson almost 2 years ago
Hi Ray and Boone,
Thanks so much for taking a look.
I have passed on this info about the google link and I'll ask about getting the source file for the upload.
Updated by Boone Gorges over 1 year ago
- Status changed from New to Reporter Feedback
- Target version set to Not tracked
Hi Laurie - Any follow-up on this item, or are we OK to close the ticket?
Updated by Laurie Hurson over 1 year ago
I never heard any follow up on this from the Commons user so we can close this ticket.
Thanks!