Bug #19617


Tickets Missing from WS desk

Added by Laurie Hurson 3 months ago. Updated 3 months ago.

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Hi All,

I replied to this ticket below (Ticket 4583) through WS desk on Friday afternoon. Now when I go to find the ticket in WS desk it is nowhere to be found. See screenshots.

This has happened several times that I cannot find the tickets I was working on and therefore I cannot check if they have been replied to. Am I doing something wrong? Is this a bug or are the tickets archived somewhere that I cannot access?


Actions #1

Updated by Laurie Hurson 3 months ago

Sorry forgot to include the ticket/email:

"Ticket [4583] : Loss of HTML Markup on Commons Profile

January 26, 2024 7:41 pm

Hi Commons Team,

I noticed today that all of the html markup (links, formatting, etc.) got lost on my profile page:

Cp. 2022 version:*/

It had looked really nice after the initial Commons facelift. I assume this loss of the markup occurred at a later stage in that process. Do you know if that markup will be recovered? If not, should I go ahead and reformat the profile now or is the dev team still making tweaks to this part of the site?



Ticket created by:


I cannot find this ticket anywhere is WS desk so I have no way to let the user know, via our help platform, the issue is resolved.

Actions #2

Updated by Raymond Hoh 3 months ago

I was able to view ticket 4583 by modifying one of the ticket links in the WS Desk dashboard to point to ticket number 4583 with my browser's Inspector tools and according to the ticket's history, Marilyn deleted the ticket on January 26th.

Marilyn, can you confirm that you deleted ticket 4583?

Actions #3

Updated by Marilyn Weber 3 months ago

It looks that I did indeed! I am so sorry!!!


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