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Bug #19617

closed

Tickets Missing from WS desk

Added by Laurie Hurson 5 months ago. Updated about 2 months ago.

Status:
Rejected
Priority name:
Normal
Assignee:
-
Category name:
-
Target version:
Not tracked
Start date:
2024-01-29
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

Hi All,

I replied to this ticket below (Ticket 4583) through WS desk on Friday afternoon. Now when I go to find the ticket in WS desk it is nowhere to be found. See screenshots.

This has happened several times that I cannot find the tickets I was working on and therefore I cannot check if they have been replied to. Am I doing something wrong? Is this a bug or are the tickets archived somewhere that I cannot access?

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Screen Shot 2024-01-29 at 9.59.14 AM.png (363 KB) Screen Shot 2024-01-29 at 9.59.14 AM.png Laurie Hurson, 2024-01-29 12:19 PM
Screen Shot 2024-01-29 at 9.59.29 AM.png (561 KB) Screen Shot 2024-01-29 at 9.59.29 AM.png Laurie Hurson, 2024-01-29 12:19 PM
Screen Shot 2024-01-29 at 9.58.59 AM.png (448 KB) Screen Shot 2024-01-29 at 9.58.59 AM.png Laurie Hurson, 2024-01-29 12:19 PM
Screen Shot 2024-01-29 at 9.58.46 AM.png (554 KB) Screen Shot 2024-01-29 at 9.58.46 AM.png Laurie Hurson, 2024-01-29 12:19 PM
4583.png (18.1 KB) 4583.png Raymond Hoh, 2024-01-29 06:57 PM
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