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Bug #21796

closed

Commons down?

Added by Matt Gold 18 days ago. Updated 16 days ago.

Status:
Rejected
Priority name:
Normal
Assignee:
Boone Gorges
Category name:
-
Target version:
-
Start date:
2025-01-17
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

I'm experiencing a few weird things with Commons logins:

  • in a normal browser window, I tried to log into the site, but found that the site more or less froze and would not let me click submit on the login modal
  • in a private browser window, after logging in, I reached a 403 error
  • going back to an normal browser window, I now am seeing the Commons maintenance page

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Screenshot 2025-01-17 at 9.43.35 PM.png (223 KB) Screenshot 2025-01-17 at 9.43.35 PM.png Matt Gold, 2025-01-17 09:47 PM
Screenshot 2025-01-17 at 9.45.34 PM.png (217 KB) Screenshot 2025-01-17 at 9.45.34 PM.png Matt Gold, 2025-01-17 09:47 PM
Screenshot 2025-01-17 at 9.48.04 PM.png (443 KB) Screenshot 2025-01-17 at 9.48.04 PM.png Matt Gold, 2025-01-17 09:48 PM
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 #1

Updated by Matt Gold 18 days ago

another, new screenshot showing timed out processes from Cloudflare

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 #2

Updated by Boone Gorges 18 days ago

The database is under tremendous load and as a result the site is available only intermittently. If you can view it when logged out, it's because those pages are cached statically in a CDN.

We'll be working with Reclaim to get things up and running as quickly as possible.

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 #3

Updated by Matt Gold 18 days ago

Got it. thank you!

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 #4

Updated by Matt Gold 16 days ago

  • Status changed from Assigned to Rejected
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 #5

Updated by Raymond Hoh 16 days ago

Just wanted to note that the uptime monitoring service I set up awhile ago recorded six minutes of downtime between Jan 20, 01:58 - 02:04 UTC: https://hetrixtools.com/report/uptime/2025-01/65b1dc51c2df4bf4b5cf78ba6e7bb4b6/

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 #6

Updated by Boone Gorges 16 days ago

Thanks, Ray. I see a corresponding gap in the PHP error log and Litespeed access log. I didn't see any obvious patterns in the traffic the few minutes beforehand (like a big spike) that would directly explain it. It's interesting that they are no entries at all in the access log - the requests weren't even reaching the server, which suggests that the problem may have been at the firewall level.

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