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Bug #22540

closed

Timeout when accessing commons.gc.cuny.edu

Added by Sara Cannon 8 days ago. Updated 8 days ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Boone Gorges
Category name:
-
Target version:
Not tracked
Start date:
2025-04-10
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

I got a cloudflare timeout page when trying to access the site tonight. After a refresh, the site loaded but was slow to do so.

Files

Screenshot 2025-04-10 at 10.52.47 PM.png (438 KB) Screenshot 2025-04-10 at 10.52.47 PM.png Sara Cannon, 2025-04-10 11:54 PM
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 #1

Updated by Raymond Hoh 8 days ago

It looks like there were small, intermittent periods of downtime last night: https://hetrixtools.com/report/uptime/65b1dc51c2df4bf4b5cf78ba6e7bb4b6/

Something to look into.

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 #2

Updated by Boone Gorges 8 days ago

  • Status changed from New to Resolved
  • Target version set to Not tracked

I asked Reclaim about this and received the following:

Hi Boone,

Thanks for reaching out, we did see some pings in our monitoring early this morning as well that Chris responded too. I checked with him, and these pings were due to a long running backup process causing the load to spike. We will be tweaking the configuration further this Sunday to resolve it and prevent this issue from happening again.

Please let me know if you have any other questions.

Best,

Noah Dorsett,
Security Administrator
Reclaim Hosting

So I guess we have a culprit. I'm going to close this one and hope that they are able to clear it up on their end.

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