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Documentation #22812

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"Your Reply By Email message could not be posted [CUNY Academic Commons]"

Added by Laurie Hurson 6 days ago. Updated 5 days ago.

Status:
New
Priority name:
Normal
Assignee:
Raymond Hoh
Category name:
-
Target version:
-
Due date:
% Done:

0%

Deployment actions:

Description

Hi All, I received an email from the Commons yesterday that I have never seen before. Including text and screenshot below.

--- Replying to this email will not send a message directly to the recipient or group ---

Hi there,

Your reply could not be posted because we could not find the "--- Reply ABOVE THIS LINE to add a comment ---" marker in the body of your email.

In the future, please make sure you reply above this line for your comment to be posted on the site.

For reference, your entire reply was:

"".

If you have any questions, please let us know.

The group message I was trying to reply to also included in screenshot below.

Just sharing in case this was a bug? It seems like I replied in the right area? And to share with sara for styling because I know she was looking for documentation on emails sent from the Commons.

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Screenshot 2025-05-22 at 11.14.54 AM.png (335 KB) Screenshot 2025-05-22 at 11.14.54 AM.png Laurie Hurson, 2025-05-22 11:15 AM
Screenshot 2025-05-22 at 11.12.56 AM.png (550 KB) Screenshot 2025-05-22 at 11.12.56 AM.png Laurie Hurson, 2025-05-22 11:15 AM
Your Reply By Email message could not be posted [CUNY Academic Commons].eml (5.98 KB) Your Reply By Email message could not be posted [CUNY Academic Commons].eml Laurie Hurson, 2025-05-23 08:38 AM
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 #1

Updated by Boone Gorges 6 days ago

  • Assignee set to Raymond Hoh

Looks like it was generated by RBE, so I'm looping in Ray.

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 #2

Updated by Raymond Hoh 6 days ago

Hi Laurie,

I'm checking the RBE logs and it does say that the email reply was empty, but your screenshot obviously does have a reply so there might be an email parsing bug in RBE.

Can you download your email message and attach to this ticket so I can look into this a bit more? Some instructions to download the email message in GMail can be found here: https://support.google.com/mail/answer/9261412?hl=en.

Also, see this screenshot:

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 #3

Updated by Laurie Hurson 5 days ago

Hi Ray,

Thanks for this guidance. Message attached. It downloaded as .eml? Let me know if you need another file type.

Laurie

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 #4

Updated by Raymond Hoh 5 days ago

Thanks for attaching the .eml file, Laurie.

Can you attach the email message for the reply you made in the first screenshot? The one with the reply starting with "This is so cool!!!"? You might have to go to your GMail's "Sent" mailbox to get it.

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