Bug #23826
open
Library upload process lags but file uploaded and notification sent out
Added by Matt Gold about 1 month ago.
Updated about 1 month ago.
Category name:
Group Library
Description
I just had the experience of uploading a file to a group library. I started the process of uploading it, but after I selected the file and clicked upload, the progress animated icon (a rotating circle on the upload button) just kept rotating and didn't stop even ten minutes later. However, as I looked at it in another browser window, the file did appear to upload to the group library and an email notification was sent out
Files
follow up -- I'm now trying to upload a second PDF, and this time, it is just not uploading -- just getting the progress icon for ten minutes
- Assignee changed from Raymond Hoh to Boone Gorges
Are you able to share the PDF you were trying to upload?
Yes. I will the files to you
- Status changed from Assigned to Reporter Feedback
Thanks. I've been unable to reproduce an error when uploading to a test group.
Do you have any private test groups where you could test your upload? It would be helpful to know whether this problem is specific to the group in question.
Perhaps you could also share the full text you're attempting to enter into the title field. There's a slight chance that something in that field is triggering an error.
It's also possible that this was all a temporary glitch due to server load or something. If you provide the name or URL of the group where you tried to upload, and ideally a rough time, I could check the logs for errors.
Another thing you could do to help, if you're able to reproduce the problem, is to open the browser's dev tools (F12); change to the Network tab; filter by 'Fetch/XHR' (might also be called 'AJAX' or similar), then see what the 'library-items' POST request returns as a result.
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