Support #24652
closed
slow response time and image upload fails
Added by scott voth 2 months ago.
Updated 2 months ago.
Description
Response time is sluggish and I get error trying to upload a small image. See attached. March 15 4:47PM on both Chrome and Firefox.
Files
Testing at 4:58pm EDT and I'm not seeing any issues. Site is responding normally, and images can be uploaded and processed as expected. `top` indicates that there may have been a slight elevation in CPU utilization in the last 15 minutes, but it's not obvious that there are any glaring problems. Scott, is this still happening for you? Can you share your public IP address so I can look at the logs?
Thanks for the details, Scott. I see a bunch of fatal errors due to the wp-smushit plugin. By the looks of it, we're experiencing another round of issues related to Reclaim's backup software restoring files that aren't supposed to be there. In this specific case, it appears that certain outdated wp-smushit files are being improperly restored, and then they're being autoloaded, triggering failures. I've cleaned this up for now and it appears that the errors have gone away - perhaps you can confirm? Tomorrow I will follow up with Reclaim to see if they're able to pick the problem back up.
Thanks Boone. It is working again.
- Related to Bug #23634: Critical Error/site no longer allows changes added
- Related to Bug #23632: "Update failed" error when trying to save page added
Thanks for confirming, Scott. I've followed up with Reclaim to see what we can do.
- Status changed from New to Resolved
- Target version set to Not tracked
Reclaim has informed us that their vendor has released patches that address the issue, and that they'll be applying them on the Commons in the upcoming weeks. I'm closing this specific ticket because the particular issue is resolved, and I'll follow up with more info about Reclaim's fixes in the other tickets.
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