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Support #2820

closed

Member cannot register with CUNY email

Added by Sarah Morgano about 11 years ago. Updated almost 9 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Matt Gold
Category name:
Registration
Target version:
Not tracked
Start date:
2013-10-07
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

A member just reported not being able to register because it's not recognizing her CUNY email address ending in "@qc.cuny.edu." It's prompting her to enter a special code. Is it possible to check what emails we are allowing to see if perhaps there is a bug of some sort?

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 #1

Updated by Matt Gold about 11 years ago

  • Tracker changed from Bug to Support
  • Status changed from New to Assigned
  • Assignee set to Matt Gold

Hi Sarah --

I just tested the system (you can do so yourself by logging out, clicking register, and entering a gc address), and I wasn't asked for a code. Can you see what email address this person entered and ensure there were no spaces in the name, etc.?

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 #2

Updated by Sarah Morgano about 11 years ago

Thanks, Matt. I asked her to try cutting and pasting her email address into the field. I'll update the ticket when I hear back from her.

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 #3

Updated by Boone Gorges about 11 years ago

  • Target version set to Not tracked
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 #4

Updated by Matt Gold almost 11 years ago

Can you check in again with this member, Sarah? Thanks.

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 #5

Updated by Sarah Morgano almost 11 years ago

I just emailed her and will update this ticket once she responds, but as of this morning she is still not a member of the Commons.

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 #6

Updated by Matt Gold almost 11 years ago

Great - thanks, Sarah.

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 #7

Updated by Boone Gorges almost 9 years ago

  • Category name set to Registration
  • Status changed from Assigned to Resolved

Hi all - I'm assuming this ticket was resolved in one way or another, but I don't have enough info in the above to verify. If there's still a problem, please let me know.

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