Support #2820
closed
Member cannot register with CUNY email
Added by Sarah Morgano about 11 years ago.
Updated almost 9 years ago.
Category name:
Registration
Description
A member just reported not being able to register because it's not recognizing her CUNY email address ending in "@qc.cuny.edu." It's prompting her to enter a special code. Is it possible to check what emails we are allowing to see if perhaps there is a bug of some sort?
- Tracker changed from Bug to Support
- Status changed from New to Assigned
- Assignee set to Matt Gold
Hi Sarah --
I just tested the system (you can do so yourself by logging out, clicking register, and entering a gc address), and I wasn't asked for a code. Can you see what email address this person entered and ensure there were no spaces in the name, etc.?
Thanks, Matt. I asked her to try cutting and pasting her email address into the field. I'll update the ticket when I hear back from her.
- Target version set to Not tracked
Can you check in again with this member, Sarah? Thanks.
I just emailed her and will update this ticket once she responds, but as of this morning she is still not a member of the Commons.
- Category name set to Registration
- Status changed from Assigned to Resolved
Hi all - I'm assuming this ticket was resolved in one way or another, but I don't have enough info in the above to verify. If there's still a problem, please let me know.
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