Project

General

Profile

Support #3267

Alert Domain-Mapped Blog Owners about upcoming downtime

Added by Matt Gold about 5 years ago. Updated almost 5 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Category name:
Server
Target version:
Start date:
2014-06-12
Due date:
% Done:

100%

Estimated time:

Description

Hi All,

When IT does its next planned maintenance on June 20, we will be able to direct the Commons to a custom maintenance URL, but we won't be able to do that for people with mapped domains.

We should write to all of those people with two points:

1. An alert about the upcoming maintenance and planned downtime;

2. A note that if they want visitors to be redirected to the custom maintenance page, they should follow these directions:

-- change their DNS records to substitute a CNAME recordècommons.gc.cuny.edu for the A record è 146.96.128.200. This could be a permanent, one-time change.

I've just shared the spreadsheet with you. Scott, if you could draft an email with Boone's advice on #2 above, I will send it out from the Commons address. Let's see if we can get this done by next Tuesday the 17th. Thank you.

History

#1 Updated by Matt Gold about 5 years ago

  • Description updated (diff)

#2 Updated by Matt Gold about 5 years ago

Sorry -- had some extra text there at the end of the description that I have now deleted, as I have already drawn together the list of mapped sites

#3 Updated by Boone Gorges about 5 years ago

Please do not tell anyone to move DNS records to CNAME until I've given the green light. I need to run some tests.

#4 Updated by Matt Gold about 5 years ago

You got it.

#5 Updated by scott voth about 5 years ago

Hi -
I created a (rough) draft of the email, and included the email recipients from the spreadsheet. Here's the link - http://commons.gc.cuny.edu/groups/cac-community-team-project-planning/docs/members-using-domain-mapping-on-the-commons/

#6 Updated by Matt Gold about 5 years ago

Thanks very much, Scott -- that's a good start. Boone, please let me know how to handle the CNAME/A issue and I will move forward.

#7 Updated by Boone Gorges about 5 years ago

I've done some tests, and it seems as if CNAME mapping is working fine. I think we'd tested in the past and had problems, but it must have been a config issue.

Scott, let's please update our official recommendation: when mapping a domain name, point CNAME records to commons.gc.cuny.edu. No change should be made to A records.

The email that goes out http://commons.gc.cuny.edu/groups/cac-community-team-project-planning/docs/members-using-domain-mapping-on-the-commons/ should make clear that the CNAME record replaces the A record. (A will take precedence if it's present.) I've updated the text of the email to be a bit clearer about this - feel free to change the wording as you'd like.

#8 Updated by scott voth almost 5 years ago

  • Status changed from Assigned to Resolved
  • % Done changed from 0 to 100

This has also been updated on the Codex post. Marking this as resolved.

Also available in: Atom PDF