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Bug #6875

closed

Link problem with emails announcing new blog posts

Added by Jill Cirasella over 7 years ago. Updated over 7 years ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Category name:
WordPress Plugins
Target version:
Start date:
2016-11-29
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

Hi,

When a new post is published to the Graduate Center Library blog (gclibrary.commons.gc.cuny.edu) and the email announcement goes out to email subscribers, the link in the email is always a short url like http://gclibrary.commons.gc.cuny.edu/?p=157569, never the full URL of the post. The short URL is not something we ever set, just something the system generates. When clicked in the email, it almost always correctly directs to the blog post in question. Very occasionally, it doesn’t and leads to a 404 error page, and we can’t figure out why. (When it doesn’t work, it is, as far as we can tell, for all users, on all systems, on all browsers.)

This problem happened with our last post. The post's URL is http://gclibrary.commons.gc.cuny.edu/2016/11/28/interlibrary-loan-request-histories-privacy/ but the link in the email was http://gclibrary.commons.gc.cuny.edu/?p=157569 (also further shortened as http://wp.me/p3H0YH-EZr), and it led to a 404 error.

Do you have any idea why the URL of post itself isn't used in the emails, and why the short URL that is used sometime doesn't work? I've attached a PDF of the email announcement for the most recent blog post (the one mentioned above). You can see the two shortened URLs -- http://wp.me/p3H0YH-EZr and http://gclibrary.commons.gc.cuny.edu/?p=157569 -- at the bottom of the post and the very bottom of the email, respectively. (The title of the post is also a link, http://gclibrary.commons.gc.cuny.edu/?p=157569.)

Thanks!


Files

blog_email.pdf (270 KB) blog_email.pdf Jill Cirasella, 2016-11-29 03:38 PM
libraryblogemail.pdf (232 KB) libraryblogemail.pdf Jill Cirasella, 2016-12-13 05:11 PM

Related issues

Related to CUNY Academic Commons - Bug #7043: blog emails still being sent with bad linksResolved2016-12-13

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Is duplicate of CUNY Academic Commons - Bug #6374: Subscribers Receiving Email Alerts with Bad LinksResolvedBoone Gorges2016-10-19

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