Commons Reply To Name
Noticed that the reply to name on a post notification (which surfaced this issue https://redmine.gc.cuny.edu/issues/8183) is Hung Dam Quoc, which was the name of the student at City who registered an account using their Help Desk (https://cunycommons.zendesk.com/agent/tickets/1239).
#2 Updated by Raymond Hoh over 1 year ago
Is the problem that the name "Hung Dam Quoc" is shown in the "Reply-To" email header?
If so, the problem is related to a change made to switch the default "Reply-To" email address to
That email address is registered to Hung's account and BuddyPress defaults to using the name of the user associated with that account.
My recommendation would be to change Hung's email address in WordPress to something else like one of our GMail addresses with an address tag (eg.
#3 Updated by Boone Gorges over 1 year ago
Resetting the user's email address seems correct to me in any case, since that user doesn't have access to the Zendesk account. I've just changed it to firstname.lastname@example.org.
The account's email address was changed in https://redmine.gc.cuny.edu/issues/7923#note-19.
Ray, can you verify that this fixes the issue?
#5 Updated by Boone Gorges over 1 year ago
Hm... I changed it at the CLI, where it's reflecting the new address. I see now that it's not showing as changed in the Network Admin. But if I try to change it there, it doesn't stick.
If you have a minute to take a look at why it's not working, that'd be great. Otherwise I'll look myself tomorrow.
#6 Updated by Raymond Hoh over 1 year ago
- Status changed from Assigned to Resolved
- Target version set to 1.11.10
It's a bug or conflict between wp-cli and our Memcached object cache.
clean_user_cache( USER_ID ) in a
/mu-plugins/ file and it worked after that. Do we want to debug this some more?
Going to mark as resolved in the meantime though as the main issue is now fixed.
#7 Updated by Boone Gorges over 1 year ago
I ran clean_user_cache( USER_ID ) in a /mu-plugins/ file and it worked after that. Do we want to debug this some more?
Ah, I was going to go down this route, but I ran out of time. This doesn't sound fun to debug, so I'd say skip it for now. Thanks for following up!