CUNY Academic Commons

Is the problem that the name "Hung Dam Quoc" is shown in the "Reply-To" email header?

If so, the problem is related to a change made to switch the default "Reply-To" email address to support@cunycommons.zendesk.com:
https://github.com/cuny-academic-commons/cac/commit/66519f9990de895a3d3450f4124a41f10e6913d2
https://redmine.gc.cuny.edu/issues/8225#note-11

That email address is registered to Hung's account and BuddyPress defaults to using the name of the user associated with that account.

My recommendation would be to change Hung's email address in WordPress to something else like one of our GMail addresses with an address tag (eg. OURCUNYADDRESS+hung.dam.quoc@gmail.com)

Resetting the user's email address seems correct to me in any case, since that user doesn't have access to the Zendesk account. I've just changed it to cunycommons+hungdamquoc@gmail.com.

The account's email address was changed in https://redmine.gc.cuny.edu/issues/7923#note-19.

Ray, can you verify that this fixes the issue?

Hi Boone,

Just checked and the email address associated with hungdamquoc is still the Zendesk email address.

Do you want me to change it to the Gmail address?

Hm... I changed it at the CLI, where it's reflecting the new address. I see now that it's not showing as changed in the Network Admin. But if I try to change it there, it doesn't stick.

If you have a minute to take a look at why it's not working, that'd be great. Otherwise I'll look myself tomorrow.

I ran clean_user_cache( USER_ID ) in a /mu-plugins/ file and it worked after that. Do we want to debug this some more?

Ah, I was going to go down this route, but I ran out of time. This doesn't sound fun to debug, so I'd say skip it for now. Thanks for following up!