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Bug #8620

closed

"Send us a message" not working

Added by Marilyn Weber almost 7 years ago. Updated almost 7 years ago.

Status:
Resolved
Priority name:
High
Assignee:
Raymond Hoh
Category name:
ZenDesk
Target version:
1.11.11
Start date:
2017-08-29
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

The "Send us a message" button accessed via the Help tab is not doing anything. Two users have reported this and I tried myself without success.

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 #1

Updated by Boone Gorges almost 7 years ago

  • Assignee set to Raymond Hoh

Ray, can you have a look? I assume there's a preventDefault or something in the ZenDesk JS preventing the mailto link from working.

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 #2

Updated by Matt Gold almost 7 years ago

  • Status changed from New to Assigned
  • Priority name changed from Normal to High
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 #3

Updated by Raymond Hoh almost 7 years ago

  • Category name set to ZenDesk
  • Status changed from Assigned to Resolved
  • Target version set to 1.11.11

Zendesk made changes to their Help modal markup, which broke our stylistic modifications.

Fixed in https://github.com/cuny-academic-commons/cac/commit/49424963864e3e66f05a6566b6374cf945746f03 and deployed on production as a hotfix.

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 #4

Updated by Matt Gold almost 7 years ago

Huge thanks for your quick attention to this, Ray

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