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Bug #9060

Problems with CBox image library / upload

Added by Lisa Rhody over 1 year ago. Updated over 1 year ago.

Status:
Hold
Priority name:
Normal
Assignee:
Category name:
Commons In A Box
Target version:
Start date:
2018-01-05
Due date:
% Done:

0%

Estimated time:

Description

Hi there.. I know this is more of a CBOX question than a Commons issue, but I'm hoping you all might have an idea as to what's going on. I've created a CBOX install at dhinstitutes.org. On that CBOX install, there is a sub-domain wordpress site (dhinstitutes.org/june2018). I can upload images to the Media Library on the main CBOX site, but I am unable to get any images to upload correctly on the sub-domain. I've double checked, and the images are below the max-upload threshold. They are the correct format, etc. etc. When they are "uploading" WordPress goes through all the motions, but no thumbnail appears.. just a gray box. When you try to edit the image in the Media Library, the image is there and can be edited; however, when you select the image from the media library to insert into a page or post, it shows up as a gray box. Any idea what's going on?

History

#1 Updated by Matt Gold over 1 year ago

  • Status changed from New to Assigned
  • Assignee set to Raymond Hoh

Ray, do you have any thoughts about this? I believe the site is hosted on a shared Reclaim server; could server size/set-up be an issue here?

#2 Updated by Raymond Hoh over 1 year ago

Lisa, I'm guessing it is a plugin conflict on the june2018 site. Try disabling non-essential plugins or switching your theme to see if the problem goes away.

If it doesn't, check another subdomain site on your dhinstitutes.org install to see if you are running into the same problem.

Try these things first and report back.

#3 Updated by Lisa Rhody over 1 year ago

HI Ray,

I've uninstalled all additional plugins and themes from the whole network. I tried to upload an image, and I had the same problem.

I set up an additional subdomain called "sample" and this domain has the same problem. Image of what the gallery looks like attached (all metadata is present, image is there when you try to edit it; but it looks gray or blank whenever you try to see it in the gallery or add it to a post/page, etc.)

#4 Updated by Lisa Rhody over 1 year ago

Ray, from conversations I had with Matt yesterday, I gather that there's a potential conflict between hosting a multisite like this and Reclaim Hosting's shared hosting server set up... which is where I have the CBOX install at the moment. Since I'm unable to invest much time in troubleshooting it right now, I'm going to put this on pause and then come back to it. Sorry about that. I should have thought about the fact that it might not work on Reclaim.

#5 Updated by Raymond Hoh over 1 year ago

  • Status changed from Assigned to Hold
  • Target version set to Not tracked

Thanks for the additional info, Lisa.

Based on what you mentioned, I'm going to place this ticket on hold for the moment. Please feel free to reach out if you have any other updates.

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