Bug #9977
closed
Added by Matt Gold over 6 years ago.
Updated over 6 years ago.
Category name:
WordPress Plugins
Description
From Zendesk:
Good morning,
Our website, acert.hunter.cuny.edu, is down. I am unable to even access the Wordpress CMS. I've attached a screenshot. Please help!
Files
- Category name changed from Domain Mapping to WordPress Plugins
- Target version set to 1.13.5
The plugins-list plugin introduced a spaceship operator into its late-June update. This operator is supported only on PHP 7+. I have removed it in a hotfix, but have not yet committed the fix.
I guess we need to fix the plugin and then blacklist it from being updated until after we update PHP. I don't have the time to figure this out at the moment, so I'm leaving the ticket open.
In the meantime, the site is up.
Great -- thanks so much for the quick work, Boone!
Hi Boone -- we just had another report that the ACERT website is still down. Can you please look into this?
The following URLs are loading for me:
http://acert.hunter.cuny.edu/
https://acert.commons.gc.cuny.edu/
There is a bit of redirect magic happening due to domain mapping, so I'm CCing Ray here.
I'd suggest that the user try a different browser, or try clearing the browser cache. (Firefox in particular can be weird about caching redirects.) If the problem persist, please provide more details:
- what is the URL being requested?
- what URL shows in the location bar?
- what error do you get in the browser? ("too many redirects", or something like that)
- are you logged in? if so, what is the user account?
- OS/browser info
Thanks, Boone. FYI, those URLs are loading but it just took about 30 seconds for them to resolve for me. My setup is attached and I will add the user's info when I have it.
I'm not seeing the 30 second load time on my end, but again, this might be explained by sticky browser caches. Ray, would you mind having a quick look to see if you're able to reproduce? If not, we can wait for more info from users.
- Status changed from New to Rejected
the user reports that the site is working again.
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