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Support #11787

automated comments notifications on ZenDesk

Added by Marilyn Weber about 2 years ago. Updated about 2 years ago.

Status:
Reporter Feedback
Priority name:
Normal
Assignee:
-
Category name:
-
Target version:
Start date:
2019-08-24
Due date:
% Done:

0%

Estimated time:

Description

I'm starting to get automated comments notifications on ZenDesk for sites that use the course template.I can just ignore them but I thought you all should know this is happening in case you want to investigate the cause. Here are two examples:

1)
\"\"
Monday ‪08:10 pm‬

New comment on your post "Theatre in NYC"
Author: Rebecca J. Collier (IP address: 146.111.24.201, 146.111.24.201)
Email:
URL: https://shelivescolorfully.com/
Comment:
Yes, it is. :)

You can see all comments on this post here:
https://theatreintro.commons.gc.cuny.edu/new-announcement/#comments

Permalink: https://theatreintro.commons.gc.cuny.edu/new-announcement/#comment-5

2)
\"\"
Thursday ‪02:27 pm‬

New comment on your post "New Info"
Author: Caitlin Geoghan (IP address: 104.162.98.241, cpe-104-162-98-241.nyc.res.rr.com)
Email:
URL:
Comment:
Schools in!

You can see all comments on this post here:
https://ccnyfiqwsfall1.commons.gc.cuny.edu/posts/#comments

Permalink: https://ccnyfiqwsfall1.commons.gc.cuny.edu/posts/#comment-5

That's probably all I can tell you - both of the sites are password protected so I can't see anything else. If you'd like to make me an admin I could poke around, but I don't know what to look for.


Related issues

Related to CUNY Academic Commons - Bug #11482: Page Authors on Sites create with templateResolved2019-05-21

History

#1 Updated by Boone Gorges about 2 years ago

  • Status changed from New to Reporter Feedback
  • Target version set to Not tracked

The author of content on the template sites is 'Commons Admin', which is associated with the Commons ZD email account. See #11482 for the reasoning behind this.

You'll get these notifications only if (a) the admin of the cloned site keeps the default posts/pages, (b) the admin doesn't change the authorship of the default posts/pages, and (c) someone leaves a comment on one of these default posts/pages. This likely won't happen too often. In the first case above, it's clear that the user is just testing the functionality.

If it's not too much trouble, I'd recommend you simply ignore or filter out these messages. If it's a bigger problem, we can consider associating the Commons Admin user with a different email address.

#2 Updated by Boone Gorges about 2 years ago

  • Related to Bug #11482: Page Authors on Sites create with template added

#3 Updated by Marilyn Weber about 2 years ago

That's fine, I'll ignore unless it becomes overwhelming.

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