Support #11787
closedautomated comments notifications on ZenDesk
0%
Description
I'm starting to get automated comments notifications on ZenDesk for sites that use the course template.I can just ignore them but I thought you all should know this is happening in case you want to investigate the cause. Here are two examples:
1)
\"rcollier@bmcc.cuny.edu\"
Monday 08:10 pm
New comment on your post "Theatre in NYC"
Author: Rebecca J. Collier (IP address: 146.111.24.201, 146.111.24.201)
Email: rcollier@bmcc.cuny.edu
URL: https://shelivescolorfully.com/
Comment:
Yes, it is. :)
You can see all comments on this post here:
https://theatreintro.commons.gc.cuny.edu/new-announcement/#comments
Permalink: https://theatreintro.commons.gc.cuny.edu/new-announcement/#comment-5
2)
\"cgeoghan@ccny.cuny.edu\"
Thursday 02:27 pm
New comment on your post "New Info"
Author: Caitlin Geoghan (IP address: 104.162.98.241, cpe-104-162-98-241.nyc.res.rr.com)
Email: cgeoghan@ccny.cuny.edu
URL:
Comment:
Schools in!
You can see all comments on this post here:
https://ccnyfiqwsfall1.commons.gc.cuny.edu/posts/#comments
Permalink: https://ccnyfiqwsfall1.commons.gc.cuny.edu/posts/#comment-5
That's probably all I can tell you - both of the sites are password protected so I can't see anything else. If you'd like to make me an admin I could poke around, but I don't know what to look for.
Related issues
Updated by Boone Gorges about 5 years ago
- Status changed from New to Reporter Feedback
- Target version set to Not tracked
The author of content on the template sites is 'Commons Admin', which is associated with the Commons ZD email account. See #11482 for the reasoning behind this.
You'll get these notifications only if (a) the admin of the cloned site keeps the default posts/pages, (b) the admin doesn't change the authorship of the default posts/pages, and (c) someone leaves a comment on one of these default posts/pages. This likely won't happen too often. In the first case above, it's clear that the user is just testing the functionality.
If it's not too much trouble, I'd recommend you simply ignore or filter out these messages. If it's a bigger problem, we can consider associating the Commons Admin user with a different email address.
Updated by Boone Gorges about 5 years ago
- Related to Bug #11482: Page Authors on Sites create with template added
Updated by Marilyn Weber about 5 years ago
That's fine, I'll ignore unless it becomes overwhelming.
Updated by Boone Gorges over 1 year ago
- Status changed from Reporter Feedback to Abandoned