Bug #12351


No email notification for forum post

Added by Matt Gold almost 3 years ago. Updated almost 3 years ago.

Priority name:
Category name:
Email Notifications
Target version:
Start date:
Due date:
% Done:


Estimated time:
Deployment actions:


Hi Ray,

I posted something to a CAC forum but did not see an email notification. can you please check to see if there is an unsent queue?

here's a link to the post (I made it through the website interface - )

Related issues

Related to CUNY Academic Commons - Bug #10789: Forum Posts not generating email notificationsResolvedBoone Gorges2018-12-05

Related to CUNY Academic Commons - Bug #12499: no email notificationResolvedRaymond Hoh2020-03-03

Actions #1

Updated by Raymond Hoh almost 3 years ago

  • Assignee changed from Raymond Hoh to Boone Gorges

Hi Matt, I can confirm that the queue for that forum post was not sent out.

Boone, there is a large number of items in the wp_bpges_queued_items DB table. It goes as far back as November.

I think the time window (date_recorded comparison) for the GES health check script might need to expand from 5 minutes to 30 minutes to ensure that large sendouts are accounted for.

Anyway, I just manually pushed out immediate emails for items sent since 2020-01-31 00:00:00 GMT. Matt, can you confirm that you received the email for your forum post?

Boone, for daily digests, I attempted to use the same logic for immediate emails to force a sendout, but the arguments are different. So my script ended up sending the same daily digest to the same 27 users about 80 times according to the GES logs (massive oops!). I also noticed that the health check only accounts for immediate emails not digests. Is there a way we can write some logic for digests into the health check as well?

Actions #2

Updated by Matt Gold almost 3 years ago

Thank you, Ray. Yes, I can confirm I received the email after you triggered this action

Actions #3

Updated by Boone Gorges almost 3 years ago

  • Status changed from Assigned to Resolved
  • Target version set to 1.16.5

Thanks for looking into this, Ray.

Increasing the time-until-health-check-begins window seems OK to me. I've done so in

It's also worth noting that the bpges_health_check cron event was not scheduled on the production site, and as such, the health-check code was doing nothing :) I've scheduled it, and will monitor changes.

Health check for digests is also a good idea, but it's not trivial to set up. See Looking at the database, it looks like stalled digests are a very minor issue - immediates are more the problem. Let's see how the immediate health check works, now that it's actually running, and then evaluate further.

Actions #4

Updated by Raymond Hoh over 2 years ago

  • Related to Bug #10789: Forum Posts not generating email notifications added
Actions #5

Updated by Raymond Hoh over 2 years ago

  • Related to Bug #12499: no email notification added

Also available in: Atom PDF