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Support #12957

Export data question

Added by Matt Gold about 1 year ago. Updated about 1 year ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Category name:
BuddyPress (misc)
Target version:
Start date:
2020-06-18
Due date:
% Done:

0%

Estimated time:

Description

Hi Boone -- how long should it take the system to generate a data export? I ask because I requested an export of my data about 30 minutes ago but haven't received a notification. I just want to make sure that the email notifications are, in fact, going out once the system has the download ready

data-export-restart.gif (244 KB) data-export-restart.gif Raymond Hoh, 2020-06-19 01:13 AM
data-export-prompt.gif (306 KB) data-export-prompt.gif Raymond Hoh, 2020-06-22 06:46 PM

Related issues

Related to CUNY Academic Commons - Feature #12966: Adjust export data page language to indicate that you should not leave the pageResolved2020-06-23

History

#1 Updated by Boone Gorges about 1 year ago

  • Assignee changed from Boone Gorges to Raymond Hoh

Matt - How did you request it? Via the Dashboard or via the front end Settings panel? I see the request listed here https://commons.gc.cuny.edu/wp-admin/export-personal-data.php.

Ray did some customization of how this feature works in the BP/Commons context, so he may be able to provide more feedback.

#2 Updated by Raymond Hoh about 1 year ago

I just did an export of my data and I received an email after the export was completed.

Matt, when you went to your "My Settings > Export Data" page and clicked on the "Generate Data Export" button, did you navigate to another page while your export was generating?

If so, the export probably did not finish and will have to be restarted. It looks like there isn't a mechanism to restart an export if the export failed to complete. Will look into adding a button on the "Settings > Export Data" page if that is the case. I should also probably add a warning if you attempt to navigate away from the page during an export.

A successful export should look like this:

#4 Updated by Raymond Hoh about 1 year ago

If a data export failed to complete, when you go back to your "My Settings > Export Data" page, you will now see a button to restart the process.

There's also a percentage counter so the user can see how far the export has completed.

See attached GIF:

Added to 1.16.x branch - https://github.com/cuny-academic-commons/cac/commit/679737b30fd437e014ba5cd28fd0ec906d70367d - and will be part of next Tuesday's release.

#5 Updated by Matt Gold about 1 year ago

Thank you, Ray. Yes, I did not realize that I'd have to wait on the page for the wheel to stop spinning, so I likely navigated away from the page -- I thought the system would just email me the download once I started the process.

FYI, it doesn't look like I can restart the download -- this is the message I see when I revisit the export data page now:

Data Export
You previously requested an export of your personal data on June 18, 2020.

You will receive a link to download your export via email once we are able to fulfill your request.

#6 Updated by Raymond Hoh about 1 year ago

The new process will be available next Tuesday. Sorry for not making this clear, Matt!

#7 Updated by Raymond Hoh about 1 year ago

I've also added a prompt when the user attempts to navigate away during a data export:
https://github.com/cuny-academic-commons/cac/commit/8b065a751b859bbb90119ddc1a3364394806caff

Unfortunately, the prompt message cannot be customized.

This will be ready for tomorrow's maintenance release. Thanks for the feedback, Matt!

#8 Updated by Boone Gorges about 1 year ago

  • Status changed from Staged for Production Release to Resolved

#9 Updated by Raymond Hoh about 1 year ago

  • Related to Feature #12966: Adjust export data page language to indicate that you should not leave the page added

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