Support #14344
closedarabstages.org site down
0%
Description
Andie from Martin Segal Center is asking for my help with the mapped arabstages.org site. I can get to the dashboard at https://arabstages.commons.gc.cuny.edu/wp-admin, but arabstages.org just shows this, which I'm guessing is a mapping problem?
The CUNY Academic Commons is experiencing technical problems.
For more details, visit the Commons status blog.
Thanks for your patience.
Related issues
Updated by Marilyn Weber about 3 years ago
Possibly related to the problems here https://redmine.gc.cuny.edu/issues/13699?
Updated by Boone Gorges about 3 years ago
- Assignee set to Raymond Hoh
I deleted the www.arabstages.org mapping and now arabstages.org is resolving. https://arabstages.org/
Do we need the www mapping as well? Maybe Ray can chime in on how it should be configured, if we do?
Updated by Marilyn Weber about 3 years ago
Looks good to me! www.arabstages.org just goes to the bare domain, so it doesn't seem to need anything.
Updated by Raymond Hoh about 3 years ago
- Related to Support #13699: Martin Segal Center site down added
Updated by Raymond Hoh about 3 years ago
- Category name set to Domain Mapping
- Status changed from New to Resolved
- Target version set to Not tracked
Do we need the www mapping as well?
No, we don't need the trailing www. entry.
This is an issue when switching over to Mercator as noted here: https://redmine.gc.cuny.edu/issues/13699#note-4
In the older WPMU Domain Mapping plugin, some Commons sites had two mapped domains -- one with the trailing www. and the bare domain. When we switched to Mercator to handle mapped domains, Mercator will prioritize mapped domains with the trailing www. over the bare one. As I mentioned in the previous ticket, this is a bug with Mercator: https://github.com/humanmade/Mercator/issues/41#issuecomment-87667612
In the meantime, if the Commons site wants the bare domain to resolve, we can simply remove the entry with the trailing www. mapped domain like what Boone did here for arabstages.org.
If the Commons site wants the domain with the trailing www. to resolve, make sure the entry with the trailing www. is set as Active in Mercator, while the other one is set to Inactive. It might be safe to remove the bare domain entry as well.
I also just went through all mapped domains with trailing www. entries and one other site was affected: us-culturalmobility.org. I've just fixed that domain to resolve over www..
I'm going to mark this issue as resolved since arabstages.org is resolving properly now.