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Bug #1467

closed

Have UserVoice Show "Report a Bug" on pop-up

Added by Matt Gold over 12 years ago. Updated over 11 years ago.

Status:
Rejected
Priority name:
Normal
Assignee:
Category name:
Upgrades
Target version:
-
Start date:
2011-12-19
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

Per this ticket , our UserVoice pop-up used to look like this: http://redmine.gc.cuny.edu/attachments/143/Screen_shot_2011-06-01_at_12.35.43_AM.png . After our recent upgrade, it allows members to submit new ideas but not bug reports. Can we revert to the old settings so that it looks like the above image?

Actions #1

Updated by Boone Gorges over 12 years ago

  • Target version changed from 1.3.1 to 1.4

I just spent 15 minutes trying to find some documentation for how to customize this widget, but was unable to do so. I'll keep looking and make the requested changes when I can.

Actions #2

Updated by Raymond Hoh over 11 years ago

I looked into this a bit and like Boone, it took me awhile to find the appropriate documentation!

Apparently, you can switch the widget mode to allow this.

Read about point no. 4 in the following link:
http://feedback.uservoice.com/knowledgebase/articles/16797-how-do-i-customize-and-install-the-uservoice-feedb

However, we don't seem to have access to this feature.

I have contacted UserVoice to see if perhaps there's an oversight on their end.

Actions #3

Updated by Matt Gold over 11 years ago

Thank you, Ray -- please let us know what you hear.

Actions #4

Updated by Raymond Hoh over 11 years ago

Matt: I received an email from UserVoice. They say that we need to upgrade our account to "Full Service" to get that feature.

Here's a link to their plans:
http://www.uservoice.com/plans/

Actions #5

Updated by Matt Gold over 11 years ago

Hmmm. Ray, can you take a quick look to see whether there is any way we can customize the tab ourselves with a link to our own contact us page? many thanks.

Actions #6

Updated by Raymond Hoh over 11 years ago

There doesn't appear to be a way to modify the contents of the widget to add tabs, etc.

Might want to look into alternatives.

Here are a few that I've tested, which come close to matching UserVoice:
http://getsatisfaction.com
http://www.userrules.com
http://www.betaeasy.com

Actions #7

Updated by Matt Gold over 11 years ago

I wonder how much trouble it would be to create a WP based alternative.

Actions #8

Updated by Boone Gorges over 11 years ago

I wonder how much trouble it would be to create a WP based alternative.

Much more trouble than we have the resources for at the moment. WP-based systems like this already exist, but would probably require significant modification to meet our requirements. If you want to explore the possibility of creating something from scratch, please open a separate enhancement ticket, which we can consider after CBox has been released.

Actions #9

Updated by Boone Gorges over 11 years ago

Seeing as we've hit a dead end with this ticket due to UserVoice restrictions, I'm going to reject it.

See #1981 for discussion on a WP-based alternative.

Actions #10

Updated by Boone Gorges over 11 years ago

  • Status changed from Assigned to Rejected
  • Target version deleted (1.4)
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