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Feature #15649

Change "oh bother" text when no forum topics are found

Added by Boone Gorges 4 months ago. Updated about 1 month ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Category name:
Group Forums
Target version:
Start date:
2022-03-16
Due date:
% Done:

0%

Estimated time:

Description

From #15646:

3. Outdated Language: When a search comes up empty, one sees the message "Oh, bother! No search results were found here." "Oh, bother" is a bit anachronistic, and I'd like to see us move towards more modernized language.

Please recommend some update language, and we can make the change.

no-results.png (25.5 KB) no-results.png Raymond Hoh, 2022-04-12 01:55 AM

Related issues

Related to CUNY Academic Commons - Feature #15646: Forum improvementsDuplicate2022-03-16

History

#1 Updated by Boone Gorges 4 months ago

#2 Updated by Matt Gold 4 months ago

what do you think of some of the guidance here? https://www.prefixbox.com/blog/no-results-found-pages/

I like the idea of saying something like:

Sorry, we could not find any results for "[search term]."

Search Tips:
  • Check your search for typos
  • Use more generic search terms
  • Ensure you are searching in the correct group forum
  • Need more help? Please contact us at

#3 Updated by Colin McDonald 4 months ago

The language and tips looks good to me. Maybe the first line could be expanded to this:

Sorry, we could not find any results for "[search term]" in [forum just searched].

If it isn't too hard to include the forum in question. That way it's more clear what you just did, if you need to try a different forum or something.

#4 Updated by Matt Gold 4 months ago

that sounds like a good idea to me, Colin!

#5 Updated by Colin McDonald 3 months ago

Just bumping this so it gets added to the forum bundle when released, thanks!

#6 Updated by Raymond Hoh 3 months ago

I've implemented this in https://github.com/cuny-academic-commons/cac/commit/af9da76b1fe1d7fd38538a11bcdcbdc5370a3995.

Screenshot:

This is available for testing on cdev.


I've also added a Search results for "X" header as well as the search form to the search results page in https://github.com/cuny-academic-commons/cac/commit/c1e7cfff2eede4571d3fb50663eac79c570cc17d. This should make things even better for usability when there are no search results.

Regarding what Colin mentioned here:

Sorry, we could not find any results for "[search term]" in [forum just searched].

If it isn't too hard to include the forum in question. That way it's more clear what you just did, if you need to try a > different forum or something.

I feel that since you're already in the group in question when you are performing the forum search, it feels a bit redundant to add the [forum just searched] part in the text, but let me know if we want to add that back in.

#7 Updated by Matt Gold 3 months ago

Hi Ray -- this looks good. Can you please change "with some different keywords" to "with alternate search terms"?

#8 Updated by Raymond Hoh 3 months ago

  • Status changed from New to Staged for Production Release

#9 Updated by Boone Gorges about 1 month ago

  • Status changed from Staged for Production Release to Resolved

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