Feature #15649: Change "oh bother" text when no forum topics are found - CUNY Academic Commons - CUNY Graduate Center - Project Tracking System

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Feature #15649

closed

Change "oh bother" text when no forum topics are found

Added by Boone Gorges over 2 years ago. Updated over 2 years ago.

Status:

Resolved

Priority name:

Normal

Assignee:

Raymond Hoh

Category name:

Group Forums

Target version:

2.0.0

Start date:

2022-03-16

Due date:

% Done:

Estimated time:

Deployment actions:

Description

From #15646:

3. Outdated Language: When a search comes up empty, one sees the message "Oh, bother! No search results were found here." "Oh, bother" is a bit anachronistic, and I'd like to see us move towards more modernized language.

Please recommend some update language, and we can make the change.

Files

no-results.png (25.5 KB) no-results.png

Raymond Hoh, 2022-04-12 01:55 AM

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Related to CUNY Academic Commons - Feature #15646: Forum improvements

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Boone Gorges

2022-03-16

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Updated by Boone Gorges over 2 years ago

Related to Feature #15646: Forum improvements added

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Updated by Matt Gold over 2 years ago

what do you think of some of the guidance here? https://www.prefixbox.com/blog/no-results-found-pages/

I like the idea of saying something like:

Sorry, we could not find any results for "[search term]."
Search Tips:

Check your search for typos

Use more generic search terms

Ensure you are searching in the correct group forum

Need more help? Please contact us at support@cunycommons.zendesk.com

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Updated by Colin McDonald over 2 years ago

The language and tips looks good to me. Maybe the first line could be expanded to this:

Sorry, we could not find any results for "[search term]" in [forum just searched].

If it isn't too hard to include the forum in question. That way it's more clear what you just did, if you need to try a different forum or something.

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Updated by Matt Gold over 2 years ago

that sounds like a good idea to me, Colin!

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Updated by Colin McDonald over 2 years ago

Just bumping this so it gets added to the forum bundle when released, thanks!

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Updated by Raymond Hoh over 2 years ago

File no-results.png no-results.png added

I've implemented this in https://github.com/cuny-academic-commons/cac/commit/af9da76b1fe1d7fd38538a11bcdcbdc5370a3995.

Screenshot:

This is available for testing on cdev.

I've also added a Search results for "X" header as well as the search form to the search results page in https://github.com/cuny-academic-commons/cac/commit/c1e7cfff2eede4571d3fb50663eac79c570cc17d. This should make things even better for usability when there are no search results.

Regarding what Colin mentioned here:

Sorry, we could not find any results for "[search term]" in [forum just searched].

If it isn't too hard to include the forum in question. That way it's more clear what you just did, if you need to try a > different forum or something.

I feel that since you're already in the group in question when you are performing the forum search, it feels a bit redundant to add the [forum just searched] part in the text, but let me know if we want to add that back in.

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