Bug #19118
closedCreated New Site --> Critical Error
0%
Description
Hi All,
I just created a new site https://oepi2024.commons.gc.cuny.edu/
And when I went to go to the site, I get a critical error. It appears the site has been created but I cannot reach it in firefox or chrome.
I believe Marilyn has a ticket in zendesk with a user reporting the same error.
Screenshots attached.
Files
Related issues
Updated by Marilyn Weber 10 months ago
Yes, it's https://redmine.gc.cuny.edu/issues/19083
Also, there's one on ZD - https://cunycommons.zendesk.com/agent/tickets/9274 - but I'm waiting for the user to provide the URL
Updated by Laurie Hurson 10 months ago
Ah, sorry I missed that ticket. I don't know iff there is a way to combine or link tickets
I just experienced this issue again ~15 mins ago.
Updated by Raymond Hoh 10 months ago
Hi Laurie, I've just fixed up oepi2024.commons.gc.cuny.edu
.
Were you working on the site when the critical error message popped up? If so, can you remember what you were doing? You created the site and immediately there was a critical error when you reached the new site? If so, I will try and debug this process.
Updated by Raymond Hoh 10 months ago
- Related to Support #19083: tarrelleng110.commons.gc.cuny.edu/ added
Updated by Laurie Hurson 10 months ago
Thanks Ray! I can access the site now.
I had only created the site. It was cloned from an old site: oepi.commons.gc.cuny.edu/.
When i clicked the link in the green box on the creation confirmation page, I got the error. I was never able to access the site after creation.
Updated by Raymond Hoh 10 months ago
- Category name set to Site cloning
- Status changed from New to Staged for Production Release
- Assignee set to Raymond Hoh
- Target version set to 2.2.2
This should be fixed now.
When we deployed the new Commons Profile and Account Settings redesign, I left a filter meant to be used to make things easier during testing. However, this filter affected the site cloning process. I've just removed the filter: https://github.com/cuny-academic-commons/cac/commit/2582798911a1e990c07fe7194132438c08b696ee . I just tested cloning a site and this should be working again.
Apologies for all the support tickets you had to attend to, Marilyn!
Updated by Boone Gorges 9 months ago
- Status changed from Staged for Production Release to Resolved