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Support #2035

closed

Reply by Email - some possible confusion

Added by Matt Gold over 11 years ago. Updated over 11 years ago.

Status:
Resolved
Priority name:
High
Assignee:
Category name:
BuddyPress (misc)
Target version:
Start date:
2012-08-10
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

I received a message tonight from George (a watcher on this ticket) noting that he had sent a reply via email that never showed up on the site. Here's what he did:

1. Put his cursor above "--- Reply ABOVE THIS LINE to add a comment ---"
2. Wrote his response
3. Deleted everything below his response, including "--- Reply ABOVE THIS LINE to add a comment ---"
4. Sent the email.

It never showed up. I'm assuming that the script processing RBE needs that line in order to recognize the message as a reply. If that's true, it may be a problem that "Reply ABOVE THIS LINE to add a comment" does not actually indicate that the line itself should not be deleted -- that it's not about where the cursor is placed in the email, but rather about keeping the text there and replying above it.

I'm not sure how many people will be confused by this, but let's discuss this a bit. Is the line itself clear to people who haven't used this kind of system before? How can we clarify this? Here are some possibilities:

1. Alter the text of that line to indicate that it shouldn't be deleted (if that is, indeed, the case)
2. Alter the functioning of the script itself
3. Do a nice job of explaining this in our documentation

I assume that 1 and 3 are the easiest to implement, but I'm looking forward to hearing your thoughts.

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