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Bug #21926

closed

Lost main site dashboard access

Added by Colin McDonald 11 days ago. Updated 9 days ago.

Status:
Resolved
Priority name:
Normal
Assignee:
Category name:
-
Target version:
Start date:
2025-01-29
Due date:
% Done:

0%

Estimated time:
Deployment actions:

Description

Similar to #15368 and other tickets, I can't access the Wordpress dashboard for the overall site with my usual "colinmcd" account as I have been able to before. I don't think this is migration-related, as I'm pretty sure I was editing the banner and other items in that dashboard after we moved to Reclaim.

Actions #1

Updated by Boone Gorges 11 days ago

When you say you lost it, do you mean you no longer see the site in the My Sites dropdown? We have a tool that's meant to reset permissions as soon as you manually visit https://commons.gc.cuny.edu/wp-admin. Could you try doing that?

Actions #2

Updated by Colin McDonald 11 days ago

That worked, sorry about the trouble and probably about forgetting the reset process.

Actions #3

Updated by Boone Gorges 9 days ago

  • Status changed from New to Resolved
  • Target version set to Not tracked

Thanks, Colin.

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