Support #3365
closedLAGCC reset password issue
0%
Description
In the past few months, many members from LAGCC have reported not being able to reset their passwords because the email didn't contain the reset password link. I've contacted the IT department at LaGuardia and they responded with the following:
I will be happy to assist with regards to addressing this issue, my contact information is attached.
We do not currently block any outbound traffic from our network, Is there a link to the page that I can use to troubleshoot?Thanks,
--== From The World's Community College ==--
Joseph B. Taveras
Acting Director
Department of Network Administration
Division of Information Technology
LaGuardia Community College
The City University of New York
31-10 Thomson Avenue M-416
Long Island City, N.Y. 11101-3007
Direct: 718-482-6156
Mobile: 347-203-9128
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Updated by Matt Gold over 9 years ago
- Status changed from New to Assigned
- Assignee set to Boone Gorges
Thanks, Sarah.
Boone, can you troubleshoot this or should we have GC IT handle it?
Updated by Matt Gold over 9 years ago
Hi Sarah,
Just taking a closer look at the response. The issue at hand does not concern blocking outbound traffic, but rather incoming email not reaching its intended recipients (as far as we can tell). Can you clarify this with LAGCC, please? Thanks.
Updated by Boone Gorges over 9 years ago
My reading of the issue is that the emails are getting through, but that the address is getting stripped out of them. ("the email didn't contain...")
Can we get more precise examples of what's happening? Including text of emails. I have a feeling that this is due to the email provider doing some crummy filtering of links in email text. See https://core.trac.wordpress.org/ticket/25350 for an example.
Updated by Sarah Morgano over 9 years ago
- File email example.jpg email example.jpg added
Hi Boone,
This is the only example I have.
Best,
Sarah
Updated by Boone Gorges over 9 years ago
Thanks, Sarah. This does suggest that it's a problem with the email service that LAGCC is using. I'd suggest passing this issue along to their IT staff.
Updated by Sarah Morgano over 9 years ago
- Assignee changed from Boone Gorges to Sarah Morgano
OK, will do.
Updated by Boone Gorges over 9 years ago
Following up on this, Sarah. Did you reach out again to Laguardia IT?
Updated by Sarah Morgano over 9 years ago
The email from that member just made me realize that I didn't. I just emailed them. Sorry for the oversight.
Updated by Boone Gorges over 9 years ago
No problem! Please let me know when they've responded.
Updated by Boone Gorges about 8 years ago
- Status changed from Assigned to Resolved
This should have been fixed by Microsoft. https://redmine.gc.cuny.edu/issues/3243#note-1